Organisations that provide assistance for consumers

• NSW Fair Trading - state consumer protection agency that provides information and assistance on consumer issues.

  • Helps consumers to resolve their complaints
  • Checks products meet Australian Safety Standard
  • Warns about scams and rip offs
  • Ensure price products are collected and scales, scanners and petrol pumps are used to weigh.
• Ombudsman - someone who deals with disputes between consumers and specific businesses (finance, telecommunications, insurance).
• The Australian Competition and Consumer Commission - operates nationally for the enforcement and administration of the Competition and Consumer Act. They also act as a watch dog on the pricing of goods and services and are to inform the public of their rights and responsibilities.
• CHOICE - Conducts comparative tests on goods and services along with dealing with consumer inquirers and investigating consumer complaints.
• The media - investigates consumer complaints