Other

• Name Healthcare settings

  Any from:

  Dental practice, clinic, hospital, walk-in centre, drop-in centre, pharmacy, health centre, nursing home, optician, GP surgery, medical centre
• Name social care settings

  Any from:

  retirement home, day centre, residential home, social services department, support group, community centre, homeless shelter, food bank
• Name the rights of invividuals (5 in total)

  3 C’s and PE

  C - choice

  C - confidentiality

  C - consultation

  P - protection from abuse and harm

  E - equal and fair treatment
• Explain why it is important that individual’s rights are maintained

  Any from -

  • To make people feel valued/raise self-esteem
  • To empower people and give them control over their lives
  • To instil confidence and trust in care services and care workers
  • To feel safe in the care setting
  • To have equality of access to services/treatments
  • To have individual needs met
• What are the benefits to service users when rights are maintained?

  Any from -

  • makes them feel empowered
  • builds high self-esteem
  • meets their needs
  • builds trust
• What is self-esteem?


  How much a person values themselves and the life they live. High self-esteem is associated with people who are happy and confident.
• What is empowerment?

  To give someone the authority or power to do something. The way a health or social care worker encourages an individual to make decisions and to take control of their own life.
• What is meeting their needs?

  The individual should be at the centre of all decision making. It needs to be specific to each service user and can vary between people.
• What is trust?

  It gives service users confidence in the service provider and can build reassurance, which helps remove fear or doubt. It helps to form strong relationships.
• Meeting a service user’s needs involves:

  • Recognising that every service user is unique
  • Getting to know the service user and others who know them well
  • Respecting the service user and having positive interactions.