3 - Ensure that suspects/witnesses feel comfortable in environment so they are more likely to be honest
How - this can be done by pre-planning some questions from evidence gather so far about the crime and setting aside time to explain situation to suspect/witness and answer any questions they have calmy, and patiently to establish rapport with them
Why - PEACE model of interview: Preparation and planning; engage and explain; account, clarification and challenge; closure and evaluation - ethical and considerate to increase rapport and chance of truth