TOPIC 1

• Healthcare settings provide medical care, preventative screening and treatment for illness, disease, disability or injury.
• healthcare settings

  • hospital
  • walk-in centre
  • pharmacy
  • health centre
  • nursing home
  • optician
  • GP surgery
  • dental practice
• Social care settings offer a wide range of different types of care. The main areas of social care are:

  • domiciliary care in service users' home
  • providing protection or support services for adults and children in need or at risk
  • this type of care also provides practical support with personal and daily living tasks, as well as emotional and mental health support in coping, for example, with illness or injury
• social care settings

  • retirement home
  • homeless shelter
  • day centre
  • residential home
  • social services department
  • support group
  • community centre
  • foodbank
• A care setting is anywhere where care is provided. The two main different types of care settings are health and social care.
• Everyone is legally entitled to rights. Rights are set out and supported by law, such as the Equality Act 2010.
• rights

  • choice
  • confidentiality
  • protection from abuse and harm
  • equal and fair treatment
  • consultation
• Choice: gives service users control over their lives and promotes independence. It also ensures that they receive care and treatments that are appropriate for them.
• examples of providing choice in residential social care settings:

  • offering a range of different activities so that residents can choose whether or not to take part
  • ensuring that residents have access to both a television lounge and a quiet room
  • supporting residents in making their own decisions about, for example; which clothes to wear; when to get up and go to bed; whether they have a bath or shower
• examples of providing choice in residential healthcare settings

  • where to receive care (e.g. support at home or in a residential setting)
  • choice of male or female doctor to meet cultural requirements
  • whether or not to receive treatement
  • offered food options that take account of special dietary needs or religious or cultural requirements
• confidentiality

  • personal information and medical records must be kept secure.
  • information should only be shared on a 'need-to-know' basis
  • meetings about service users should only take place in private where information cannot be overheard by people who do not need to know about that service user
  • if private information is not kept private, the service user will lose trust in the care provider as they will not feel valued and respected.
• protection from abuse and harm

  • some health and social care settings provide care for service users who are more at risk of abuse and harm such as; service users with dementia; service users with a learning disability; children.
  • it is essential that staff are aware of and follow safeguarding procedures to protect the children and adults using the care setting
  • health and safety policies and procedures should be implemented, such as staff training in safeguarding, first aid and regular fire drills
• consultation

  • ask for opinions and views
  • clarify likes and dislikes
  • ask for preferences and options
  • discuss wants and needs
  • ensure shared decision making
• why is it important to maintain individuals' rights?

  • to make people feel valued
  • to raise self-esteem
  • to empower individuals
  • to instil confidence
  • to instil trust
  • to make individuals feel safe
  • to give equality of access to services
  • to meet individual needs
• empowerment; having choices and being consulted about care preferences gives service users control over their lives and promotes their independence. this increases their self esteem and makes them feel valued

  • encourages independence and being self-reliant
  • makes service users feel in control of their lives
  • gives service users choice, control, and independence
  • ensures equality of access to care services
• high self-esteem; a person with high self-esteem feels valued and respected. if someone is treated fairly and receives appropriate care that meets their needs, and which enables them to live a better life, they will benefit emotionally and feel more positive

  having high self-esteem improves mental health and leads to feeling:

  • valued
  • respected
  • confident
• service users' needs are met; service users who receive appropriate care and treatment will be helped to recover from injury or illness, or learn to manage a disability or health condition, and still enjoy and achieve in life

  meeting a service user's needs:

  • means giving appropriate care or treatment so that service users' requirements are met
  • results in good and improving physical health
  • results in good and improving mental health
• trust; it is important that service users receiving care feel able to trust their care providers. service users must be able to feel that service providers are trustworthy, they will not harm them and that they have their best interests at heart.

  service users who can trust their care providers will feel:

  • reassured that service providers will not harm them
  • confident that service providers have their best interests in mind
  • confident in the care that they are receiving
  • confident that staff will be able to provide a safe environment for care, following health and safety policies and procedures