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unit 2
Quality management
Kaizen
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chet singh
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what does kaizen mean
continuous
improvement
How does kaizen work
Constantly
introducing
small
incremental changes in a
business
in order to improve
quality
What does this approach assume?
employees
are the best people to
identify
room for
improvement
- they see processes in
action
all the time
What’s advantages of kaizen
Comes from
employees
- They are
less
likely to be radically
different
and therefore easier to
implement
Improve
employee
productivity - work more
effectively
and take more
pride
in work