Chapter 6

• Organizational structure


  A hierarchy of people and its functions in an organization
• Bureaucratic Structure


  • Maintain strict hierarchies when it comes to people management
• Pre-bureaucratic Structures


  • Lacks standards; can be observed in small scale.
• Bureaucratic Structures


  • Have a certain degree of standardization.
• Post-bureaucratic Structures


  • Strict hierarchy but open to more modern ideas. follow techniques such as Total Quality Management (TQM), Culture Management, etc.
• Functional Structure


  • The organization is divided into segments based on the functions when managing.
• Divisional Structure


  • These types of organizations divide the functional areas of the organization to divisions.
• Matrix Structure


  • The company uses teams to complete tasks.
• UNWTO


  The United Nations agency responsible for the promotion of responsible, sustainable and universally accessible tourism
• UNWTO began its legal existence


  January 2, 1975
• UNWTO Membership


  • Full member - sovereign states
  • Associate members - assumes responsibility for the external relations of the territories
  • Affiliate members - governmental and nongovernmental bodies concerned with specialized interests in tourism
• UNWTO Primary Aim


  • To promote and develop tourism
  • To contribute to the economic development, international understanding, peace, prosperity, and universal respect for human rights and fundamental freedoms for all without distinctions as to race, sex, language, or religion
• UNWTO Structure


  • General Assembly
  • Executive Council
  • Committees
  • The Secretariat
• Structure of the Travel and Tourism Industry


  • Attractions
  • Transport
  • Accommodation
  • Tour Operators
  • Travel Agents
  • Tourism Development
• DOT Organizational Structure


  • Office of the Secretary
  • Tourism Promotion Sector
  • Tourism Services and Regional Offices Sector
  • Tourism Planning, Product Development and Coordination Sector
  • Internal Services Sector
• The DOT is the executive department of the Philippine government responsible for the regulation of the Philippine tourism industry and the promotion of the Philippines as a tourist destination
• Organizational communication


  The sharing of organizational information remains a vital and critical tool when trying to create and maintain a competitive advantage
• Types of organizational communication


  • Internal
  • External
• Grapevine


  Informal conversations that occur between organizational members that are not officially sanctioned
• Flat Organizational Structure


  • An organizational model with relatively few or no levels of middle management between the executives and the frontline employees.
• Functional Organizational Structure


  • A structure used to organize workers. They are grouped based on their specific skills and knowledge.
• Product Organizational Structure


  • A framework in which a business is organized in separate divisions.