Chapter 11

• Tourism Industry


  • Offers a broad number of occupations at all levels, which require different levels of education and training
  • Workers must have skills in customer service and communication skills to work in public
• Tourism and Hospitality Occupations

  • Front liners (Direct services)
  • Management (Indirect services)
• Food Service Management


  • Oversee the day-to-day operations
  • Managers direct, hire, train and discipline workers and ensure customer satisfaction
• Accommodation Management


  • Oversee all the operations in the accommodation to provide quality experience to guests
  • Managers direct the staff in all areas of the hotel (housekeeping, room service, maintenance, front desk, accounting, marketing and security)
• Food Service Staff


  • Restaurant staff include chefs, cooks, servers, bartenders, hosts
  • Workers should be trained in proper serving techniques, sanitation procedures and the policies of the establishment
  • Chefs and cooks may receive training in a formal culinary arts program that provide training in Menu Planning, Nutrition, Cooking, Sanitation and Purchasing
• Housekeeping Staff


  • Keep guest accommodation clean
  • Replenishes linens and room items, make beds, clean bathrooms, vacuum and sanitize the room
• Travel Agent


  • Help customers plan trips, book lodging, transportation and entertainment
  • Advice on travel plans and interview customers to learn the budget and interests of travelers
  • They work with resorts, hotels, tours or cruise lines to offer special promotions and evaluate the quality of services to gather information for their customers
• Travel and Tourism Management Qualifications

  • Specialist knowledge on resort and leisure management and tour operations
  • Bachelor degree programs and higher education programs aligned to tourism management
  • Practical skills and knowledge that can be applied immediately upon employment
• 5 Job Skills Employers Want To See

  • Building Connections
  • Multitasking
  • Attention to detail
  • Technical and language skills
  • Flexibility
• Building Connections


  Success in management jobs depends a great deal on a person's ability to make positive connections with clients, guests, vendors, and even other employees
• Multitasking


  Being able to handle multiple responsibilities simultaneously
• Attention to detail


  It's the little things that make a guest's experience extraordinary
• Technical and language skills

  Computer (specific programs/software) and language skills (basic, conversational, or fluent) are two areas of technical expertise that make a hospitality manager stand out
• Flexibility


  You are enthusiastic about the unique opportunities that tourism careers present and flexible in how you will respond to their company's needs
• Hospitality and Tourism Educational Requirements


  • Knowledge on chosen field or job position
  • Bachelor's degree or master's degree on Hospitality or Tourism Management
  • Professional degrees and experiences on management, seasonal tourism, basic culinary skills, practical skills must be achieved to explicate the true abilities at its best
• Apprenticeships


  • On-the-Job Training and Practicum are forms of training for specific tourism jobs, there are also apprenticeships that lets you combine paid employment with training
  • You could also work towards a vocational qualification like an NCII
  • Where you have undergone these trainings will help you land a better edge on your future employment
• Qualifications should provide


  • The knowledge required for leadership and management
  • Specialist business and management skills
  • Appropriate Continuing Professional Development
  • Updated professional business knowledge
  • A route leading from introductory, via intermediate, to advanced level
  • A structured pathway for career progression and promotion
• Top 10 Job Skills to be future ready

  • Analytical thinking and innovation
  • Active learning and learning strategies
  • Complex problem-solving
  • Critical thinking and analysis
  • Creativity, originality and initiative
  • Leadership and social influence
  • Technology use, monitoring and control
  • Technology design and programming
  • Resilience, stress tolerance and flexibility
  • Reasoning, problem-solving and ideation
• Soft Skills


  • Enthusiasm
  • Communication Skills
  • Leadership Skills
  • Teamwork
  • Creativity
  • Time Management
  • Adaptability
  • Flexibility
  • Problem-solving Skills
  • Work Ethic
  • Commitment in the industry
  • Critical Thinking
  • Conflict Management
  • Emotional Intelligence
  • Commercial awareness