Business Syllabus

• POLC


  Planning

  Organising

  Leading

  Controlling
• Skills of Management

  Flexibility and Adaptability

  Strategic Thinking

  Communication

  Interpersonal

  Decision making

  Reconciling the conflicting interests of shareholders
• Classical Approach

  • management as planning, organising and controlling
  • hierarchical organisational structure
  • autocratic leadership style
• Behavioural Approach

  • management as leading, motivating, communicating
  • teams
  • participative/democratic leadership style
• Contingency Approach


  Adapting to changing circumstances
• Management Process


  Identifying Competitive Advantages

  • Cost Leadership
  • Product/ Service Differentiation
• Operations

  • Operations objectives - FDQCCS
  • Goods and/or Services
  • Production Process
  • Quality Management
  • Supply Chain Management
  • Inventory Management
• Goods and/or Services 


  Inputs, Transformation Process, Output for Goods and Services
• Production Process


  Transformed resources, Transforming resources, Value adding & cost leadership
• Quality Management 


  QC, QA, QI

  Quality Control, Quality Assurance, Quality Improvement
• Marketing


  Marketing Objectives - SMALES

  Market Research - SWOT

  Identify Target Market - Mass, Market, Niche

  Marketing Mix - 4P's
• 4P's 


  Marketing Mix - Product, Price, Place, Promotion
• SMALES 


  Sales Revenue

  Market Share

  Brand Awareness

  Legal Compliance

  Ethical and Social Responsibility
• Human Resources Objectives 


  Increase Productivity

  Decrease cost of Production

  Legal Compliance

  Ethical and Social Responsibility
• Acquisition 


  RSP

  Recruitment, Selection, Placement
• Development

  TADI

  Training, Appraisal, Development, Induction
• Maintenance


  BEPC

  Benefit, Employee Participation, Communication
• Separation

  Voluntary/ Involuntary:

  Redundancy/ Retrenchment, Dismissal
• Staff Involvement

  Employment Contracts,

  Innovation

  Motivation

  Mentoring

  Training
• Finance


  Monitoring and Evaluation
• Financial Objectives 


  PEGSL

  Profitability

  Efficiency

  Growth

  Solvency

  Liquidity
• HR CYCLE

  ADMS
• ADMS

  Acquisition

  Development

  Maintenance

  Seperation
• Business Goals


  PMSEGS
• PMSEGS 


  Profit

  Market Share

  Share Price

  Environmental

  Growth

  Social
• Social Contribution


  Ethical

  Environmental

  CSR
• Commercial Contribution 


  PIERC
• PICER 


  Profit

  Innocation

  Choice

  Entrepeneurship

  Risk
• Economic Contribution 


  QWIE
• QWIE


  Quality of Life

  Wealth

  Income

  Employment
• Business Stages 


  Establishment

  Growth

  Maturity

  Post Maturity
• 4v's


  Volume

  Variety

  Variation

  Visibility