Policies and procedures are developed to govern the handling of frequently occurring situations. For example, a hospital may have a policy specifying the number of visitors a client may have. Some policies and procedures re similar to protocols and specify what is to be done, tor example, in the case of cardiac arrest. If a policy covers a citation pertinent to client care, it is usually noted on the care plan (e.S, "Make social service referral according to Policy Manual"). Policies are institutional records and do not become a part of the care plan or permanent record.