how do businesses use technology

• How businesses use technology for Communication

  • Better service delivery to customers
  • Responding to change and analysing data
  • Competition
• Customer Relationship Management

  Businesses can centre their operations around customer satisfaction
• How businesses use communication technologies

  1. Provide prompt assistance

  2. Personalised recommendations

  3. Proactive support
• Data processing and analysis

  Using information such as industry trends, sales metrics and customer feedback
• Data processing and analysis

  Enables informed decision making and agile responses to market dynamics
• How communication technologies benefit businesses

  • Catalyst for differentiation and brand elevation
  • Expanding market share and brand equity
• How businesses use technology for Recruitment

  1. Post job vacancies and specifications

  2. Job seekers can search and apply online
• Social networks for recruitment

  Allowing access to a larger talent pool
• How businesses use technology for Training and Development

  1. Access training resources and materials

  2. Employees can access training modules, videos, documents and interactive tutorials
• Remote collaboration tools

  Enable face to face interaction and effective communication despite geographical distance
• How businesses use technology for Financial management

  • Streamline day to day tasks
  • Provide real time insights into financial health
• Accounting software

  Automate processes such as invoicing and payroll management
• Electronic Payment Systems

  • Enable seamless payments over the internet
  • Automate billing cycles for subscription based services
• Electronic Payment Systems

  Reduce administrative overhead costs and ensure timely revenue collection
• Businesses can also use social media to communicate with customers, such as responding to customer queries or complaints.
• Accounting Software

  Software used by businesses to streamline day to day tasks, such as Xero or Quickbooks
• Accounting software

  1. Automate processes

  2. Reduce manual errors

  3. Save time
• Electronic Payment Systems

  Systems that enable businesses to accept payments from customers seamlessly over the internet, such as Apple Pay or PayPal
• Electronic Payment Systems

  • Provide convenient and secure channels for completing transactions
  • Reduce administrative overhead costs
  • Ensure timely revenue collection
• Transaction Processing Systems (TPS)

  Systems that ensure efficient processing of transactions in a modern, fast-paced business environment
• Transaction Processing Systems (TPS)

  • Ensure transactions are made promptly and correctly
  • Provide real-time processing capability to meet customer demands
  • Suffer from inflexibility through standardised procedures, although uniformity ensures consistency
• Controlled Access of Business Data

  • Ensure only authorised users can access sensitive information
  • Mitigate the risk of data breaches and unauthorised use
  • Maintain data integrity and confidentiality
• Performance Management Systems (PMS)

  Systems that enable real-time tracking of employee performance against predefined goals and expectations
• Performance Management Systems (PMS)

  1. Regular performance reviews

  2. Goal setting

  3. Progress tracking mechanisms
• Performance Management Systems (PMS)

  • Provide quantitative and qualitative insights
  • Identify strengths, areas for improvement, and potential training needs
  • Facilitate transparent and constructive dialogue between employees and managers
  • Promote a culture of recognition, motivating employees and improving engagement levels
• Principles of Keeping Data Safe (CIA Triad)

  • Confidentiality
  • Integrity
  • Availability
• Confidentiality

  Relates to the level of privacy attributed to stored information, with a primary focus on protecting sensitive data
• Integrity

  Relates to the accuracy, authenticity, and trustworthiness of data, ensuring it is properly maintained and not adversely altered, in its true form without any alteration, corruption, or unauthorised modification
• Availability

  Relates to the accessibility of data and continuity of data provision, with critical business operations often depending on the timely availability of data