Quality control and assurance

• Quality Control


  Checking goods after you've made them or when they arrive from suppliers to see if anything is wrong with them
• Quality Assurance


  Introducing measures into the production process to try to ensure things don't go wrong in the first place
• Quality Control and Quality Assurance are Methods of Quality Management
• Quality Control

  • Assumes that errors are unavoidable
  • Detects errors and puts them right
  • Quality control inspectors check other people's work, and are responsible for quality
• Quality Assurance

  • Assumes that errors are avoidable
  • Prevents errors and aims to get it right first time
  • Employees check their own work. Workers are responsible for passing on good quality work to the next stage of the production process