Toto Al quality management

• Quality Management

  Total Quality Management (TQM) Assures Commitment to Quality
• Total Quality Management (TQM)

  • Quality is at the centre of everything a business does
  • It's a big part of the business's culture
  • Every employee in every department focuses on quality in order to improve the overall quality of the products
• TQM

  Every employee has to try to satisfy customers and co-workers
• Advantages of TQM

  • Helps employees bond as a team
  • Boosts a company's reputation for providing quality services or products
  • Leads to fewer faulty products being made, so the business creates less waste
• Disadvantages of TQM

  • Can take a long time to introduce, firms might not see immediate improvements in quality
  • Can demotivate staff, it can seem like a lot of effort to consider quality in all parts of the firm
  • Is usually expensive to introduce, it often means investing in training for all employees