Quality management 3

• Quality management

  Quality management refers to the strategy in which business’ use to make sure that its products meet customer expectations including quality control, quality assurance and total quality management.
• Benefits of quality management:

  • reduced waste and defects
  • reduced variance in final output
  • strengthened competitive position
  • improved reputation and customer satisfaction
  • reduced costs
  • increased productivity and profits.
• Quality control

  Involves the use of inspection at various points to check for problems and defects.
• Quality assurance 


  Involves the use of a system so that a business achieves a set of standards in production
• Quality improvement


  total quality management-is a commitment to excellence that emphasises continuous improvement in all aspects of the business’ operations. All employees has responsibility for quality at each stage of production
• Quality improvement

  Continuous improvement-involves constantly evaluating and improving how things are done. A commitment to reaching “perfection”.