Practical Management

• Practical Management

  • orderly arrangement and administration of all dental facilities
  • consideration of dentistry as a profession guided by good principles and good conduct
  • control and direction of practice
  • quality service rendered to patients: success as a profession
• success as a profession?

  quality service rendered to patients
• Dentistry

  • healthcare profession
• Two-fold role of Dentistry

  1. Provide healthcare service
  2. Make profit as a small business
• Dentistry and Business (4Ms)

  1. Money
  2. Materials
  3. Manpower
  4. Motive
• Ethical Duties

  • Duty to the Community
  • Duty to our Profession
  • Duty to Self
• Cardinal Virtues

  1. Fortitude
  2. Justice
  3. Prudence
  4. Temperament
• What Cardinal Virtue enables us to make right judgements?

  Prudence
• What Cardinal Virtue means to do good despite every difficulty?

  Fortitude
• What Cardinal Virtue is about giving each man his due?

  Justice
• What Cardinal Virtue is about the sensual desire which is directed to the good?

  Temperament
• Vices

  1. Pride
  2. Greed
• What Vice is about undue love of self?

  Pride
• What Vice is about undue love for material objects?

  Greed
• Motives of the dentist

  1. Humanitarian Motive
  2. Economic Motive
• What Motive is about service?

  Humanitarian motive
• What Motive is about the business aspect

  Economic Motive
• Marketing Principles in dental Practice (5Ps)

  1. Place
  2. Promotion
  3. Price
  4. Product
  5. People
• Factors Involved in Attaining Success in Dentistry

  1. Clinic Hours
  2. Competence
  3. Location
  4. Patient Satisfaction
• Common Reasons why people do not accept treatment, do not return for treatment or change dentist

  • Poor preparation and case presentation
  • Faulty diagnosis
  • Lack of understanding of prevention/ other treatment procedure
  • Inefficient use of time
  • Rudeness of the part of dentist/employees/staff
  • Dentist always is pressured or in a hurry
  • Lack of personal interest
  • Failure to render estimate prior to treatment
  • Overcharging
  • High Pressure to accept treatment plan
  • Failure to achieve desired result
  • Pain during/after treatment
  • Noisy office
• Common Communication Barrier between dentist and patients

  Personal biases, emotions, and attitudes can affect communication.
• Common Communication Barrier between dentist and patients

  Excessive amounts of information can overwhelm the patient