Human resources

• What is meant by the term tall structure in a business

  A business that operates with multiple layers
• What is meant by the term flat structure in a business

  A business with few layers of chain of command
• what structure is this?

  Tall structure

  
• What structure is this?

  Flat structure

  
• Define the term authority.


  The power one person has to make a decisions and give instructions
• Define the term chain of command.


  Flow of information, power and authority through a business
• Those in more authority can...


  Delegate tasks to a subordinate
• What is meant by the term delegation


  A person that is hierarchic to another person can give tasks to
• What is meant by the term subordinates.


  A person who a manager can delegate tasks to
• What is span of control?

  The amount of subordinates that a manager has authority over
• Is span of control written numerically or written

  Numerically
• What are the 6 decisions a business has to make to decide what structure to use?

  Size, the amount of creativity, The amount of departments in a business, how much autonomy a business has and the number of employees
• A retailer such as Tesco opens up a big shop in London. What structure should they use and why?


  A tall structure as Tesco sell a wide range of products so they can have different skills in each department
• A new shop has opened in Bristol they sell shoes what structure should they use and why?

  A flat structure as they are new and small, cost effective
• What are the 7 ways of working

  Full time, Part time flexible working, Temporary working, Working from home, Mobile working, Self-employed
• What are the 6 ways of communication?

  Letters, Email, Text, Meetings, Social media, Websites
• What does recruitment mean?

  Finding and hiring the best qualified candidate
• Why do businesses need to recruit? List 7 possible reasons.

  Short staffed, When someone has just been sacked, Expanding the business, Staff leave temporarily, new job role or when starting a new business
• Why should a business recruit internally?

  Cost effective, Staff can be more productive, Skills are already known, Quicker to recruit, Motivate staff,
• Why should a business hire externally

  Brings in fresh skill/fill in skills gaps, more enthusiastic, more experience
• How can a business choose to hire someone if they have 500 applicants and only 1 can get the job.

  Interviews, CV's, Letter of application, Application form, Tests and presentation, References, Group activities.
• What are the 3 non financial methods of motivation?

  Praise, Award schemes, Working enviroment
• Why is employee retention so important?

  Productivity
• name the 4 Financial methods of motivation

  Pay rise, Bonuses, Profit sharing, Fringe benefits
• What are the 3 ways of training?

  On the job, Off the job, Induction training