Front of house

• What areas does the front of house cover?


  Reception/counter service, bar with seating area, lounge with seating area, dining area, toilets and cloakroom
• Why is a logical layout important in the front of house?


  It allows customers to move easily between different areas
• Where should reception ideally lead to in a front of house layout?


  To the bar, lounge, dining areas, and toilets
• What does the workflow of the front of house describe?


  The flow of food and drinks from the catering kitchen and bar to customers
• What operational activities are designed for the reception area?


  Check in and out, book tables, and provide information about facilities
• What is the purpose of the lounge area in the front of house?


  It is a social area where guests can relax with a drink or wait for their table
• What is typically found in the bar area of the front of house?


  Bar stools, tables, and chairs for ordering drinks
• What is the function of the dining area in the front of house?


  It is where guests can sit and eat a meal
• What facilities are provided in the toilets and cloakroom area?


  Guests can leave their coats and use the facilities
• What are the key steps in the workflow of the front of house?


  1. Meet and greet customers, show them to their table, issue a menu
  2. Take drinks order, serve drinks, order food, take order and send it to the kitchen
  3. Serve meal to customers, check on them
  4. Clear table when finished, offer desserts
  5. Order coffee, send order to the kitchen
  6. Serve desserts and coffee
  7. Clear table, issue bill, take payment, customers leave
  8. Reset table for next customers
• How does the workflow in the front of house contribute to customer satisfaction?


  It ensures efficient service and a smooth dining experience
• What is the significance of checking in at reception?


  It is the first point of contact for customers to book tables and find information
• What should be done after customers finish their meal?


  Clear the table and offer desserts
• What happens after the coffee order is sent to the kitchen?


  When service is ready, serve desserts and coffee
• What is the final step in the workflow of the front of house?


  Reset the table for the next customers
• Why is it important to have an efficient workflow pattern in the front of house?


  It enhances the overall dining experience and operational efficiency