Personal attributes, qualifications and experience

• What is a personal attribute?


  A quality or characteristic that a person has
• Why are personal attributes important to employers?


  Employers look for a specific set of attributes in their employees
• What are some examples of personal attributes listed in Table 1.5?


  • Organised
  • Hard-working
  • Punctual
  • Hygienic
  • Pleasant
  • Calm
  • Friendly
  • Good communicator
  • Team player
  • Good people skills
  • Willingness to learn and develop
  • Flexible
• What does it mean to be organised in the hospitality industry?


  It means carrying out responsibilities in a logical and efficient way
• Why is being hard-working important in hospitality and catering?


  It ensures that jobs are completed to high standards despite long hours
• What does punctuality mean in a work context?


  Arriving at work on time or completing tasks within an agreed time frame
• Why is personal hygiene crucial in hospitality?


  It ensures that you provide a clean and tidy service to others
• How does being pleasant affect customer service?


  A genuine smile and politeness are appreciated in customer service
• What does it mean to keep calm in difficult situations?


  Not showing signs of worry or anger when faced with challenges
• What does being friendly involve in customer service?


  Being kind, pleasant, and helpful towards others
• What is the importance of good communication skills?


  It involves effectively communicating verbally, non-verbally, and in writing
• What does being a team player mean?


  Working well with others to share tasks and resolve problems
• What does willingness to learn and develop imply?


  Being prepared to learn new skills and improve continuously
• How does flexibility benefit someone in hospitality?


  It allows adaptation to changes in routine and work demands
• What is an apprenticeship?


  A combination of on-the-job training and classroom learning
• How do qualifications and experience impact salary in hospitality?


  They influence the potential salary you could earn
• What is the typical career progression for an executive chef?


  They work their way up through various kitchen roles
• What qualifications are usually required for apprenticeships in hospitality?


  Good GCSE grades are often required
• What is the age requirement for apprenticeships in the UK?


  Apprenticeships are for people aged 16 or above
• What is the benefit of working during peak times in hospitality?


  It offers valuable experience and skill development
• What types of training opportunities are available in hospitality and catering?


  Various courses and qualifications at different levels
• What are some examples of training opportunities in hospitality and catering?

  • Level 1/2 Vocational Award in Hospitality and Catering
  • Certificate in Hospitality and Catering Level 1
  • Diploma in Introduction to Professional Cookery Level 1
  • Diploma in Hospitality and Catering Level 2
  • Degree courses in catering, hospitality, culinary arts, hotel management, food and beverage service