Final

• It is believed that the first cremation occurred during the:

  early Stone Age around 3000 BC
• The concept of the disembodied souls which through the ceremonies by the living is liberated from the body to then enter into the spiritual life is credited to:

  the Ancient Scandinavians
• The end of the acceptance of cremation due to a belief that the body was sacred is attributed to:

  Constantine
• The reduction of a dead body to inorganic bone fragments by intense heat in a specifically designed retort or chamber:

  cremation
• A structure, room or space in a mausoleum or other building containing niches or recesses used to hold cremated remains:

  columbarium
• The physical location of the cremator where the cremation process occurs is?

  crematory (crematorium)
• The mechanical unit used for the cremation process:

  cremator
• The art of placing cremains in an urn, niche or grave:

  inurnment
• A recess or space in a columbarium, used for the permanent placing of cremated remains:

  niche
• In early Greece, cremation became aligned with valor, patriotism and military glory.

  true
• Ancient Scandinavians believed cremation was protection from animals.

  false
• Cremation did not become popular in Rome until well after the birth of Christ.

  false
• Cremation was rare and even considered a pagan ritual by the Christians.

  true
• The first cremation performed in the United States after the Revolutionary War was Colonel Henry Laurens.

  true
• Cremation in England and the United States was started as a result of limited area for burial.

  false
• The Cremation Association of North America was formed in 1913 to promote cremation as a modern, safe and hygienic way of dealing with a dead human body.


  true
• A pile of wood on which the deceased is placed for cremation is called a bier.

  false
• The ZMET study of 2012 found that a “traditional funeral” is perceived to be a very uplifting experience.

  false
• This is the place in Ancient Rome for the tombs of wealthy Christians:

  catacombs
• The rise of consumerism happened between:

  1960s - 1970s
• Baby boomers are looking for funerals that are viewed as:

  a celebration of life
• The ZMET study of 2012 found that the funeral home is seen as a:

  stuffy, cold, and confining setting
• Among services that seem to be catching on with the public in funeral service are:

  memorial videos
• For many individuals, their first contact with a funeral home is through?

  price shopping
• A good way to get your message out 24/7 is through:

  online videos
• By providing the consumer with a lot of information, it allows the funeral director to show the shopper that you are giving them:

  value
• For consumers who surf the internet, which of the following materials should not be posted:

  information concerning how many cremations you have in a year
• The burning chamber in a crematory is called?

  retort
• There is a growing trend to select direct cremation because of what reason?

  cost effective
• A funeral director has an obligation under the Funeral Rule to provide prices to consumers upon request:

  true
• When receiving a call for information, it is best to remain anonymous with the caller.

  false
• If appropriate to the state's requirements, it is best to break up the various services into "service packages."

  true
• The last place consumers look for information on cremation is on the funeral home website:

  false
• During a price shopping call you should discuss final disposition and memorialization:

  true
• Families do not want to be asked many questions. As a result, keep engagement with the consumer to a minimum:

  false
• When the phone rings and the family asks about cremation, it is up to the funeral director to know exactly what the family wants.

  false
• Best Practice provides that the funeral director act only after receiving authorization to do so from the individual with legal right to control disposition of the deceased.

  true
• During arrangements if cremation comes up, discuss other services you offer.

  true
• Best Practice allows for the funeral director to perform the funeral and cremation without completion of a written authorization?

  false
• If the family decides to scatter ashes at sea, it must be done 10 nautical miles from the shoreline:

  false - 3 nautical miles