Giving Clarifications

• Clarification is a listening technique.

  >It is the method of knowing when and how to check you>Clarification is a listening technique.

  >It is the method of knowing when and how to check you have understood something someone said correctly.

  
  

  >asking the person to repeat themselves,

  >telling them what you think you heard,

  >asking the person to say it in a different way so that you may hear better.

  have understood something someone said correctly.
• 1. Open Questions – when, where, why, how

  -When did you start feeling like this?

  -Why do you feel this way?

  2. Closed Questions– elicit a “yes” or “no” answer: Did you? or Were you?

  -Did you always feel like this?

  -Were you aware of feeling this way?