CCS 1

• City of Good Character
• Writer/Illustrator: Maricel M. Fajardo
• Cover Illustrator: Christopher E. Mercado
• Department of Education National Capital Region SCHOOLS DIVISION OFFICE MARIKINA CITY
• TLE-Information and Communication Technology Contact Center Services First Quarter-Module 1 Personal Entrepreneurial Competencies
• Government Property NOT FOR SALE
• This module was designed and written with you in mind. It is here to help you develop knowledge, skills, and attitudes in the performance of Contact Center Services tasks. The scope of this module permits it to be used in many different learning situations. The language used recognizes the diverse vocabulary level of students. The lessons are arranged to follow the standard sequence of the course. But the order in which you read them can be changed to correspond with the textbook you are now using.
• The module is divided into two lessons

  • Lesson 1 – Personal Entrepreneurial Competencies
  • Lesson 2 – Perform Basic Computer Software Operations and Internet Navigations
• After going through this module, you are expected to

  • Identify areas for improvement, development and growth
  • Develop and strengthen PECs needed in Contact Center Services
  • Create a plan of action that ensures success of his/her business/career choice
  • Develop an output using basic computer programs
• CONFIDENT


  Trusting in one's ability
• HARDWORKING


  Works diligently
• CREATIVE


  Innovates to have an edge over other competitors
• COMMITTED


  Always sticks on the task to be accomplished
• PROFIT-ORIENTED


  Always looking for opportunities to have an income
• Entrepreneurs are those with the skills and capabilities to see and evaluate business opportunities. They are individuals who can strategically identify products or services needed by the community, and have the capacity to deliver them at the right time and at the right place.
• Entrepreneurs are agents of economic change; they organize, manage, and assume risks of a business. Some of the good qualities of entrepreneurs are: opportunity-seeker, risk-taker, goal-setter, excellent planner, confident problem-solver, hardworking, persistent and committed.
• Entrepreneurship is not just a simple business activity but a strategic process of innovation and new product creation. Basically, entrepreneurship is both an art and science of converting business ideas into marketable products or services to improve the quality of living.
• Claire is an incoming grade 9 student this school year. Due to the outbreak of the Covid-19 pandemic, she has to choose from the mode of learning offered by the school. She wanted to choose online learning because she thought it is the safest way without requiring her mother to go to school and get her printed learning modules. But she has no laptop or any gadget for online learning delivery.
• Then she remembered one of her activities in TLE class when she was in Grade 8, how to make no bake cookies. She decided to make cookies and sell it to the neighborhood. She continued to do this for three months before the opening of classes and she was able to save money to buy a cellphone which she could use for online learning.
• Characteristics / traits / attributes of a good entrepreneur

  • Hardworking
  • Confident
  • Disciplined
  • Committed
  • Ability to accept change
  • Creative
  • Has the initiative
  • Profit-oriented
• Important skills of a successful entrepreneur

  • Excellent planner
  • Possesses people skills
  • Sound decision maker
• Hardworking


  Works diligently and being consistent about it. Hardworking people keep improving their performance to produce good products and/or provide good services.
• Confident


  Self-reliance in one's ability and judgment. They exhibit self-confidence to cope with the risks of operating their own business.
• Disciplined


  Always stick to the plan and fight the temptation to do what is unimportant.
• Committed


  Assume full responsibility over their business. They give full commitment and solid dedication to make the business successful.
• Ability to accept change

  Nothing is permanent but change. Change occurs frequently. Having one's own business requires coping and adapting to changes. Capitalize on positive changes to make your business grow.
• Creative


  An entrepreneur should be creative and innovative to stay in the business and in order to have an edge over the other competitors.
• Has the initiative


  An entrepreneur takes the initiative and is responsible for the failure or success of the business.
• Profit-oriented


  An entrepreneur enters the world of business to generate profit or additional income.
• Excellent planner


  Planning involves strategic thinking and goal setting to achieve objectives by carefully maximizing all the available resources. A good entrepreneur develops and follows the steps in the plans diligently to realize goals. A good entrepreneur knows that planning is an effective skill only when combined with action.
• Possesses people skills


  Effective and efficient communication and establishing good relationships with the people working in and out of business. A well-developed interpersonal skill can make a huge difference between success and failure of the business.
• Sound decision maker


  Ability to think quickly and to make wise decisions towards a predetermined set of objectives. Sound decisions should be based on given facts and information and lead toward the predetermined objectives.
• Using the PECs checklist, assess yourself by putting a check (√ ) mark in either strengths or development areas column. Interpret the results by counting the total number of check marks in each of the columns.
• Give at least 3 characteristics that make up a successful entrepreneur. Explain each.
• Why is it important to assess once one's own entrepreneurial skills?
• Which of the characteristics of a successful entrepreneur that you think you still need to develop? How do you plan to acquire or develop it?
• Think of a business that you may want to put up in the future. Draw a logo that would represent your business. Describe what the business is all about and list down the products or services this business would offer.
• WORD PROCESSOR


  Enables a user to type a document
• PRESENTATION SOFTWARE

  Allows a user to present information through slides
• SPREADSHEET


  Presents data in a tabular form