CHAPTER 4 F&B

• Food and Beverage Services


  The process of preparing, presenting, and serving of food and beverages to the customers.
• Two types of F&B services

  • On Premise
  • Off Premise
• On Premise


  Food is delivered where it is prepared. The customer visits the premise to avail the food service.
• Off Premise


  This kind of service includes partial cooking, preparation and service at customer's premises. It is provided away from the F&B services provider's base on the occasion of major events which call for a large number of customers.
• Examples of Quick Service Restaurants (QSR)

  • Drive-through Locations
  • Stand-alone Locations
  • Locations within Retail Stores
  • High-traffic Areas (Major or Commuter Routes)
• Quick Service Restaurants (QSR)


  Formerly known as fast-food restaurants, this food sector generally caters to both residents and visitors and is represented in areas that are conveniently accessed by both. In QSRs, food is prepared and purchased quickly, and generally consumed quickly. Convenience and familiarity are key in this sector.
• Major segments of Full-Service Restaurants

  • Fine Dining
  • Family/Casual
  • Ethnic
  • Upscale Casual
• Fine Dining Restaurants


  Characterized by highly trained chefs preparing complex food items, exquisitely presented. Meals are brought to the table by experienced servers with sound food and beverage knowledge in an upscale atmosphere.
• Family / Casual Restaurants


  Characterized by being open for all three meal periods; these operations offer affordable menu items that span a variety of customer tastes. They also have the operational flexibility in menu and restaurant layout to welcome large groups of diners.
• Ethnic Restaurants


  Typically reflect the owner's identity. The growth and changing nature of this sector reflect the acceptance of various ethnic foods within our communities.
• Upscale Casual Restaurants


  Emerged in the 1970s, evolving out of a change in social norms; consumers began to want the experience of a fun social evening at a restaurant with good value (but not cheap) in contrast to the perceived stuffiness of fine dining at that time. These restaurants are typically dinner houses, but they may open for lunch or brunch depending on location.
• Catering Business Include

  • Catering Companies
  • Conference Centers
  • Conference Hotels
  • Wedding Venues
  • Festival Food Coordinators
• Catering


  Refers to off premise catering.
• Banqueting


  Pertains to catered food served on premise, while catering typically refers to off premise catering.
• Alcohol and Cannabis

  • Bars
  • Wine bars
  • Cabarets
  • Nightclubs
  • Pubs
• Together the commercial ventures of QSRs, full service restaurants, catering functions, and drinking establishments make up just over 80% of the market share.
• Institutional Sector


  • Hospitals
  • Universities, Colleges and other educational institutions
  • Prisons and other detention facilities
  • Corporate Staff Cafeterias
  • Cruise Ships
  • Airports and other transportation terminals and operations
• Accommodation Foodservice


  • Hotel Restaurants and Bars
  • Room Service
  • Self-Service Dining Operation
  • Collaborations between hotel chains and restaurant chains
• Vending and Automated Foodservices

  While not generally viewed as part of the food and beverage sector, automated and vending services do account for significant sales for both small and large foodservice and accommodation providers. Vending machines are located in motels, hotels, transportation terminals, sporting venues, or just about any location that will allow for the opportunity for an impulse or convenient purchase.