Ease of Doing Business

• Ease of Doing Business and Efficient Government Service Delivery Act of 2018

  R.A. NO. 11032
• Policy of the State

  • Promote integrity, accountability, proper management of public affairs and public property
  • Establish effective practices aimed at efficient turnaround of the delivery of government services
  • Prevent graft and corruption in the government
  • Maintain honesty and responsibility among its public officials and employees
  • Promote transparency in each agency with regard to the manner of transacting with public
  • Adopt simplified requirements and procedures to reduce red tape and expedite business and nonbusiness related transactions in government
• Coverage of the Law

  Applies to all government offices and agencies including local government units (LGUS), government-owned or controlled corporations and other government instrumentalities, whether located in the Philippines or abroad, that provides services covering business and nonbusiness related transactions
• Action

  The written approval or disapproval made by a government office or agency on the application or request submitted by an applicant or requesting party for processing
• Business One Stop Shop (BOSS)


  A single common site or location, or a single online website or portal designated for the Business Permits and Licensing System (BPLS) of an LGU to received and process applications, receive payments, and issue approved licenses, clearances, permits, or authorizations
• Business-related transactions


  A set of regulatory requirements that a business entity must comply with to engage, operate or continue to operate a business
• Complex transactions


  Applications or requests submitted by applicants or requesting parties of a government office which necessitate evaluation in the resolution of complicated issues by an officer or employee of said government office
• Fixer


  Any individual whether or not officially involved in the operation of a government office or agency who has access to people working therein, and whether or not in collusion with them, facilitates speedy completion of transactions for pecuniary gain or any other advantages or consideration
• Government service


  The process or transaction between applicants or requesting parties and government offices or agencies involving applications for any privilege, right, reward license, clearance, permit or authorization, concession, or for any modification, renewal or extension of the enumerated applications or requests which are acted upon in the ordinary course of business of the agency or office concerned
• Highly technical application

  An application which request the use of technical knowledge, specialized skills and/or training in the processing and/or evaluation thereof
• Nonbusiness transactions


  All other government transactions not falling under Section 4 of this Act
• Officer or employee


  A person employed in a government office or agency required to perform specific duties and responsibilities related to the application or request submitted by an applicant or requesting party for processing
• Processing time

  The time consumed by an LGU or national government agency (NGA) from the receipt of an application or request with complete requirements, accompanying documents and payment of fees to the issuance of certification of such similar documents approving or disapproving an application or request
• Red tape


  Any regulation, rule or administrative procedure or system that is ineffective or detrimental in achieving its intended objectives and, as a result, produces slow, suboptimal and undesirable social outcomes
• Regulation


  Any legal instrument that gives effect to a government policy intervention and includes licensing, imposing information obligation, compliance to standards or payment of any form of fee, levy, charge or any other statutory and regulatory requirements necessary to carry out activity
• Sample transactions


  Applications or requests submitted by applicants or requesting parties of a government office or agency which only require ministerial actions on the part of the public officer or employee, or that which present only inconsequential issues for the resolution by an officer or employee of said government office
• Functions of the Anti-Red Tape Authority

  • Implement and oversee a national policy on anti-red tape and ease of doing business
  • Implement various case of doing business and anti-red tape reform initiatives aimed at improving the ranking of the Philippines
  • Monitor and evaluate the compliance of agencies covered under Section 3 of this Act, and issue notice of warning to erring and/or noncomplying government employees or officials
  • Initiate investigation, motu propio or upon receipt of a complaint, refer the same to the appropriate agency, or file cases for violations of this Act
  • Assist complainants in filing necessary cases with the CSC, the Ombudsman and other appropriate courts, as the case may be
  • Recommend policies, processes and systems to improve regulatory management to increase the productivity, efficiency, and effectiveness of business permitting and licensing agencies
  • Review proposed major regulations of government agencies, using submitted regulatory impact assessments, subject to proportionality rules to be determined by the Authority
  • Conduct regulatory management training programs to capacitate NGAS and LGUs to comply with sound regulatory management practices
  • Prepare, in consultation with the appropriate agencies, regulatory management manuals for al government agencies and or instrumentalities and LGUs
  • Provide technical assistance and advisory opinions in the review of proposed national or local legislation, regulations or procedures
  • Ensure the dissemination of and public access to information on regulatory management system and changes in laws and regulations relevant to the public by establishing the Philippine Business Regulations Information system
  • Enlist the assistance of the CSC, DTI and other government agencies to the implementation of its power and functions provided for in this Act
  • Perform such acts as may be necessary to attain the objectives of this Act
• Citizen's Charter

  All government agencies including departments, bureaus, offices, instrumentalities, or government-owned and/or controlled corporations or local LGUS shall set up their respective most current and updated service standards to be known as the Citizen's Charter in the form of information billboards which shall be posted at the main entrance of offices or at the most conspicuous place, in their respective websites and in the form of published materials written either in English, Filipino, or in the local dialect
• Information to be included in the Citizen's Charter

  • A comprehensive and uniform checklist of requirements for each type of application or request
  • The procedure to obtain a particular service
  • The person/s responsible for each step
  • The maximum time to conclude the process
  • The document/s to be presented by the applicant or requesting party, if necessary
  • The amount of fees, if necessary
  • The procedure for filing complaints
• Zero-Contact Policy


  Except during the preliminary assessment of the request and evaluation of sufficiency of submitted requirements, no government officer or employee shall have any contact, in any manner, unless strictly necessary with any requesting party concerning an application or request
• Central Business Portal (CBP)

  To eliminate bureaucratic red tape, avert graft and corrupt practices and to promote transparency and sustain ease of doing business, the DICT shall be primarily responsible in establishing, operating and maintaining a CBP or other similar technology, as the DICT may prescribe
• Streamlined Procedures for Securing Fire Safety Evaluation Clearance (FSEC), Fire Safety Inspection Certificate (FSIC), and Certification of Fire Incidents for Fire Insurance

  1. Issuance of FSEC and FSIC shall in no case be longer than seven (7) working days

  2. For new business permit application, the FSIC already issued during the occupancy permit stage shall be sufficient as basis for the issuance of the FSIC for a business entity as a requirement for the business permit

  3. For renewal of business permit, the BFP shall, within three (3) working days from application, present the FSIC to the city/municipality, either thru the copy of the FSCI or the negative/positive list

  4. If the BFP fails to furnish the city/municipality with an FSIC or to inform the same through the negative/positive list within three (3) working days from the application of business renewal, the business entity shall be deemed to have a temporary valid FSIC and, therefore shall serve as the basis for the automatic renewal of the business permit

  5. Issuance of the certification of fire incident for fire insurance purposes shall in no case be longer than twenty (20) working days, and may be extended only once for another twenty (20) working days
• Interconnectivity Infrastructure Development

  1. The Authority, together with the DICT, shall develop a fast and reliable interconnectivity infrastructure

  2. Processing and approval of licenses, clearances, permits, certifications, or authorizations for the installation and operation of telecommunication, broadcast towers, facilities, equipment and service shall be a total of seven (7) working days for those issued by the barangay

  3. A total of seven (7) working days for those issued by LGUs

  4. A total of seven (7) working days for those issued by NGAS
• If the granting authority fails to approve or disapprove an application for a license, clearance, permit, certification or authorization within the prescribed processing time, said application shall be deemed approved
• For homeowners and other community clearances, the officers of the homeowner's association shall be given ten (10) working days to refer the application to the members of the association pursuant to Section 19 (k) of Republic Act No. 9904 otherwise known as the "Magna Carta for Homeowners Associations"
• A non-extendible period of thirty (30) working days is granted to the homeowners association to give its consent or disapproval
• In case of disapproval, the granting authority shall notify the applicant or requesting party within the prescribed period of the reason/s for disapproval as well as remedial measures that may be taken by the applicant or requesting party