Understanding the reasons why users interact with your product or service, driven by specific, measurable, achievable, relevant, and time-bound objectives.
User Goal Types
Primary, Secondary. Primary goals are main reasons, secondary goals are related and add context.
User Goal Hierarchy
A visual representation of user goals, showing how they relate to each other, from primary to tertiary goals.
User Goal Hierarchy Creation
A step-by-step process to create a user goal hierarchy, involving user research, job stories, goal mapping, and iteration.