2) Quality indicators
Cards (9)
- The advantages/ benefits of a good quality management system
- Improves business image as there are fewer defects.
- Increased market share/ more customers improve profitability.
- Enhances the ability of the business to achieve it's vision/ mission.
- General management function
- Set direction and establish priorities for their business.
- Develop/ Implement/ Maintain effective strategic plans.
- Effectively communicate a shared vision, mission and values.
- Production function
- Products meet customers requirements by being safe/ reliable.
- Monitor processes and find the root causes of production problems.
- Implement quality control systems to ensure that quality products are consistently being produced.
- Purchasing function
- Buying raw materials in bulk at lower prices.
- Ensures required quantities are delivered at right time and place.
- Implementing and maintaining stock control systems to ensure security of stock.
- Marketing function
- Use aggressive advertising campaigns to sustain the market share.
- Adhere to ethical advertising practices when promoting products.
- Acquire greater market share through good/ effective customer service.
- Financial function
- Analyse/ Apply strategies to increase profitability.
- Obtain capital from the most suitable/ reliable sources.
- Implement credit-granting/ debt collecting policies to monitor cash flow.
- Public relations function
- Provide regular/ positive press releases.
- Implement sustainable Corporate Social Investment (CSI) programmes.
- Provide good results of feedback from public surveys on the business image.
- Administration function
- Easy to recall information.
- Use modern technology efficiently.
- Fast and reliable data capturing and processing systems.
- Human resources function
- Low staff turnover employee attrition rates in the business.
- Offer performance incentives for staff to enhance productivity.
- Fair remuneration packages aligned to the industry.