3) TQM elements

• The meaning of TQM

  • Total quality management is an integrated system/ process applied throughout an organisation. It enables businesses to design/ provide quality products/ services for customers.
  • Management ensures that each employee is responsible/ accountable for the quality of his/ her work.
• Continuous skill development/ Education and training

  • The commitment of the business to participate in the continuous skills development/ education and training of all employees at all levels within the business.
• Continuous improvement to processes and systems

  • The ability of the business to pursue/ achieve continuous improvement to processes and systems.
  • Businesses need to improve on their processes and systems such as the operating system/ production system.
• Adequate financing and capacity

  • The ability of the business to provide adequate financing and capacity for all operational requirements in the pursuit of implementing TQM effectively.
  • Business needs to ensure that there is adequate financing and capacity available for all operation/ projects to meet TQM requirements.
• Monitoring and evaluation of quality processes

  • Business needs to monitor and evaluate quality processes to determine the strengths and reduce obstacles in achieving TQM.
  • Important aspect within TQM as it allows the business to enhance existing practices and ultimately improve the degree to which the business meets customer needs.
• Total client/ customer satisfaction

  • The commitment of the business to achieve total client satisfaction.
  • Business must strive to provide quality products to exceed customer expectations.