6) Quality circles

• The meaning of quality circles as part of continuous improvement to processes and systems

  • Group of employees with variety of skills and experience coming together to solve problems related to quality improvements.
  • They investigate problems and suggest management solutions.
  • Management can implement suggestions that were made by quality circles.
• The role/ importance of quality circles as part of continuous improvement to processes and systems

  • Reduce costs of redundancy in the long run.
  • Discuss ways of improving quality of work.
  • Solve problems related to quality and implement improvements.
• The impact of TQM if poorly implemented by businesses

  • Bad publicity due to poor quality products supplied.
  • Setting unrealistic deadlines that may not be achieved.
  • The decline in productivity, because of stoppages.
• Ways in which TQM can reduce the cost of quality

  • Schedule activities to eliminate duplication of tasks.
  • Share responsibility for quality output amongst management and workers.
  • Work closely with suppliers to improve the quality of raw materials.