3) Causes of conflict and conflict resolution techniques

• Causes of conflict in the workplace

  • Unrealistic deadlines may increase stress levels of certain employees.
  • Lack of clear communication may cause uncertainty amongst employees.
  • Unfair workloads may cause some employees to feel resentful.
• Conflict resolution techniques/ steps

  Step 1:

  • Acknowledge conflict exists.

  Step 2:

  • Determine cause of conflict.

  Step 3:

  • Invite conflicting employees to state views separately.

  Step 4:

  • Explain purpose of meeting to conflicting employees.

  Step 5:

  • Invite conflicting employees to a joint meeting.
• Conflict resolution techniques/ steps

  Step 6:

  • Arrange time and place for conflicting employees to meet.

  Step 7:

  • Allow each employee to express his/ her views.

  Step 8:

  • Encourage conflicting employees to accept their views are different.

  Step 9:

  • Evaluate views expressed and make an objective decision.
• The differences between grievances and conflict

  Grievance

  • When employee is unhappy in the workplace.
  • It is when an individual has a work-related issue.

  Examples

  • Discrimination
  • Unfair treatment
• The differences between grievances and conflict

  Conflict

  • Clash of opinions in the workplace.
  • Disagreements between two or more parties in the workplace.

  Examples

  • A lack of trust
  • Miscommunication