ISI is about information, a desire to be right. - often we are uncertain about what behaviour or beliefs are right and wrong. You may not know the answer to a question in class, but if most of your class says an answer you will normally agree. ISI is a cognitive process as people generally want to be right and ISI leads to internalisation. ISI is most likely in situations which are new or where there is some ambiguity. It may happen when decisions have to be made quickly, when we assume the group is right.