According to traditional economic thought, consumers will look to maximize their utility where marginal utility is equal to zero or when there are prices for goods and services where marginal utility is equal to that price
In the real world, something can break down where consumers don't make rational utility maximizing decisions
Imperfect information
Information that can prevent consumers acting in a rational utility maximizing way
Ways information can be imperfect
Lack of information
Information not presented clearly
Lack of information
Can lead to over-consumption or under-consumption where consumers make irrational decisions
Merit goods are under-consumed because there is a lack of information regarding how good those products are for the individual consumer
Demerit goods are over-consumed because there is a lack of information or the information is not clearly presented about how bad consuming these goods is for the individual consumer
Asymmetric information
Information exists and is perfect, but it is not being shared equally between two parties
Asymmetric information in labor markets
Employer lacks information about worker's productivity, skills, work ethic
Asymmetric information in second-hand car markets
Seller has information about car's condition, buyer lacks this information
Asymmetric information in insurance markets
Car driver knows their level of risk, insurance company lacks this information
Moral hazard
When an individual is gaining insurance but is not actually bearing the cost of taking risk, the insurance company bears the cost, which may lead the individual to take more risks
Imperfect information can lead to irrational decisions being made where utility is not necessarily being maximized