Would argue that there are some times where consumers don't make rational decisions on their own utility maximizing decisions based on the information around them
Cognitive biases
Emotional, social and psychological factors that can influence decision making and prevent rationality and utility maximization
Price anchoring
A value is imprinted in our mind as a reference point to compare prices to
Recommended retail prices create an anchor in our mind and we compare the actual price which is often lower, making us think we're getting a great deal
Social norms
Our decisions are influenced by rules that society has dictated
For example, tipping in restaurants but not at a dinner party
Availability bias
We make decisions based on how easy it is for us to conjure up examples, even if those examples completely inflate the real probability
For example, avoiding swimming in Australian seas due to perceived high risk of shark attacks, when the actual probability is very low
Framing
We are influenced by the way in which information is presented to us
For example, being more likely to consume a product if 'low fat' or 'low cholesterol' is advertised heavily
Loss aversion
We don't like to give up things we value, even if the potential gain outweighs the risk of loss
Leads to the endowment effect, where we attach too much value to something we own compared to something we could gain
Herd behavior
We make decisions based on what others around us are doing
For example, investors buying a stock because others are doing so, leading to bubbles and crashes
Choice architecture
Our decisions are influenced by the location or placement of something
For example, the placement of salad bars, hand sanitizers, stairs vs escalators
Behavioral economics can give better understanding of altruism and selflessness, which traditional economics struggles to explain
Behavioral economics can give better understanding of firms making employment decisions even when there is no profit-maximizing need to do so, which traditional economics cannot explain