4.11

• A policy is a written set of broad guidelines to be

  followed by all employees when dealing with important

  areas of decision-making.
• It is important that policies achieve compliance with legal requirements. For

  example, one area of legal compliance for all businesses is discrimination.
• A procedure is a series of actions that enable a policy to be put into practice. It is a

  step-by-step set of instructions. A procedure can also be used to provide a means of

  resolving a dispute brought about by a breach of a policy.
• Not all issues or problems faced by

  the business will require a policy.

  Many routines can be dealt with by

  having simple workplace processes in

  place. Some small businesses may

  struggle to implement policies and

  procedures.
• Policies should be reviewed regularly. The need to change a policy may originate

  with any of the stakeholders of the business. Regardless of where the pressure to

  change occurs, the business will need to use a process to develop policies that

  ensure compliance with legal requirements and establish routines.
• •A policy is an established set of broad guidelines to be

  followed by all employees.

  •Policies need to reflect the legal requirements of the business

  as well as the behaviour desired within the business.

  •A procedure is a series of actions that enable a policy to be

  put into practice.

  •Policies and procedures establish business routines that help

  a business achieve its objectives and need to be reviewed

  regularly to ensure that they remain relevant.