Chapter 10: Caring for Yourself

• The internet is a good resource to use to try to find a job

  true
• If a potential employer asks a person for proof of his legal status in this country, it means that the employer does not trust the person

  false
• Friends and relatives are the best references to use for a potential job

  false
• A resume should fit on one page

  true
• a resume should include a list of educational experience

  true
• a resume should include a list of a person's religious and political beliefs

  false
• Criminal background checks are performed on all new aides hired

  true
• A person's salary information from former jobs may need to be included on a job application

  true
• Identification required by a potential employer may include a social security card

  true
• The abbreviation N/A stands for not answering. A person uses this abbreviation when he does not want to answer something on a job application

  false
• Make a check mark next to the descriptions appropriate for job interiviews

  -Looking happy to be there

  -wearing very little jewelry

  -asking how many hours you would work

  -sitting up straight

  -shaking hands with the interviewer
• what is a job description?


  An agreement between the employer and the employee
• How does a job description protect employers and employees?


  protects employees and employers from the facility changing duties without notifying you
• List five guidelines for managing time

  -plan ahead

  -prioritize

  -make a schedule

  -combine activities

  -get help
• When is an appropriate time to discuss an issue that is causing conflict in the workplace?

  When the supervisor has decided on a proper time and place
• When trying to resolve a conflict, the NA should

  Take turns speaking
• When discussing conflict, the NA should

  State how she feels when a behavior occurs
• To resolve a conflict, the NA should be prepared to

  Compromise
• "You are a horrible person"

  Hostile
• "If you weren't so slow, things might get done around here"

  Hostile
• "Some of your reports are not completed; try to be more accurate"

  Constructive
• "That was the worst meal I've ever eaten"

  Hostile
• "I'm not sure that you understood what I meant. Let me rephrase the issue"

  Constructive
• "Where did you learn how to clean"

  Hostile
• "That was a stupid idea"

  Hostile
• "That procedure could have been performed in a more efficient way"

  Constructive
• "Try to make more of an effort to listen carefully"

  Constructive
• "Stop being so lazy"


  Hostile
• OBRA requires that nursing assistants complete at least _____ hours of initial training before being employed

  75
• OBRA requires that nursing assistants complete ____ hours of annual continuing education

  12
• After completing a training course, nursing assistants are given a(n) ____ in order to be certified to work in a particular state

  Competency exam
• Information in each state's registry of nursing assistants includes

  Any findings of abuse or neglect
• The federal government requires 20 hours of continuing education each year

  False
• Treatments or regulations can change

  True
• States require less continuing education than the federal government

  False
• In-service continuing education courses help keep an NA's knowledge fresh

  True
• Stress is a ____________________ response

  Physical and emotional
• When the heart beats fast in stressful situations, it can be a result of the increase of the hormone

  Adrenaline
• A healthy lifestyle includes

  Exercising regularly
• Which of the following is a sign that a person is not managing stress?

  Not being able to focus on work