situation carries expectations in terms of how participants should communicate, possible violations in interactions, and rewards gained when communication is successful
a communicator can respond, organize messages, and adjust to expectations
> Optimistic but Realistic About Succes
knows how the engagement would be successful in terms of achieving the communication goals, as well as how this might lead to failure
the individual is positive that goals will be met while also being practical about possible outcomes
in case of failure, the communicator can adjust, salvage relationships, or meet with the other participant halfway
> Anticipatory Mindset
can anticipate possible outcomes of the interactions
the communicator can plan actions accordingly to still achieve multiple goals in interaction
> Implements Action Program Action programs skillfully and gracefully
can access previous knowledge, organize such knowledge to make it fit the current situation, and execute a plan properly to achieve the goals in communication
> Sensitive to the demands and possibilities of contradiction
manifested in an individual's ability to discern possible contradictions in the engagements
can respond to contradictions such as the outcomes does not match because of opposing views, different cultures, and power struggles