2.5

• What are the disadvantages of bad communication on the worker?

  • demotivated
  • may not understand the the job role
  • cannot do job properly
  • overwhelmed
  • low morale
  • demotion
  • frustration
• What are the disadvantages of bad communication on the business?

  • decrease in productivity
  • organisational structures may falter
  • may need to provide extra training for confused workers
  • high staff turnover
  • low staff retention
  • efficiency decreases
• What are the barriers of effective communication?

  • jargon
  • language
  • distance / time zone
  • personality
  • noise
  • poor connection
• What are the different ways of working?

  • full time
  • part time
  • flexible
  • permanent
  • temporary
  • freelance
• What are the characteristics of a full time worker?

  work between 35-48 hours per week
• What are the characteristics of part time workers?

  work less than 35 hours per week yet have the same rights as full time workers.
• What are the characteristics of flexible workers?

  work a certain number of hours per week which are adaptable as to when to be completed and workers have legal rights to request flexible work.
• What are the characteristics of permanent workers?

  employee has a contract of employment that has no end date and could be made redundant.
• What are the characteristics of temporary workers?

  when the employer only needs extra staff to cover a seasonal period. Such as a worker on maternity leave or staff off sick.
• What are the characteristics of freelance workers?

  an expert within their field hired for a short period of time to complete a specific job. They are self-employed and normally charge high prices for their services.
• What are the characteristics of zero- hour workers?

  no guaranteed hours and if asked, the employee doesnt have to accept the work offered.
• What is an advantage of permanent workers?

  may be more motivated as employees have job security.
• What is a disadvantage of permanent workers?

  Higher costs compared to temporary staff.
• What are the advantages of temporary workers?

  reduces the business costs as they only pay workers when needed.
• What are the disadvantages of temporary workers?

  Workers may lack experience.
• What are the advantages of freelance workers?

  Usually experts within their field.
• What are the disadvantages of freelance workers?

  Charge very high prices.
• What are the positive impacts of technology on work?

  • acting more ethical due to reduced paper usage
  • reduced fixed costs due to smaller workplace required
  • payroll and stock control
  • AI will promote business progress
  • access to new markets
  • open up catchment area of workers
• What are the negative impacts of technology on work?

  • redundancy
  • idle human time
  • more training required for employees to correctly use the technology
  • business may have to pay workers higher salaries as workers will need to be more qualified
  • reliant on Wi-Fi and signal for proper communication
  • excessive communication could decrease productivity
  • loss of morale and team spirit
• What are the 2 different types of recruitment?

  • internal
  • external
• What are the advantages of internal recruitment?

  • faster process
  • little to no training required
  • more motivation
  • previous experience
• What are the disadvantages of internal recruitment?

  • need to replace lost job
  • limited selection
  • lack of fresh ideas
• What are the advantages of external recruitment?

  • brings new ideas to the business
  • larger pool of potential applicants
• What are the disadvantages of external recruitment?

  • could ruin culture due to new worker experiencing different training
  • possible conflict
  • training needed
  • takes time for new employee to settle
  • costly to advertise job position
• What are the different job roles and responsibilities?

  • director
  • senior manager
  • supervisor / team leader
  • operational staff
  • support staff
• What is the role of the director?

  Discuss and make key decisions for the business.
• What is the role of senior managers?

  In control of day-to-day operations of business.
• What is the role of supervisors / team leaders?

  support and manage operational staff to ensure they are completing their required duties.
• What is the role of the operational staff?

  Complete the day-to-day operations required for the business to function.
• What is the role of the support staff?

  Will offer support functions such as looking after the business' IT network and making sure that office spaces are clean.
• What is a job description?

  Document telling potential applicants all the details of the job itself such as ; the duties of the job, who the person of the job would report to and what the salary is.
• What is the person specification?

  Document that tells applicants about the skills and characteristics that are needed to be able complete the job.
• What are the steps of the recruitment process?

  • new job description is created.
  • the person specification is reviewed.
  • advertisements are designed and placed in appropriate media.
  • interviews and testing takes place (and an oral job offer may be made).
  • verbal offer is accepted.
  • referees are invited to comment, if references are satisfactory, a written job offer is sent.
  • written contract of employment is signed.
• Explain one method of selecting the most suitable candidate for a job vacancy?

  • interviewing
  • this is where employer ass the candidate specific questions related to the job and the candidate's qualifications.
  • allowing the business to decide whether or not they want to give the candidate a verbal offer.
• What are the characteristics of formal training?

  • trainer sets the objectives
  • usually off the job but can be on the premises
  • expensive
  • strict learning schedule
  • may offer certificate at the end
• What are the characteristics of informal training?

  • learner sets the objectives
  • takes place on the job
  • quick training
  • cheap
  • may lose some productivity
• What is self- learning?

  studying without a teacher, classroom or formal setting. For example, an online course.
• What is ongoing training?

  Regular staff training to keep up with a dynamic business environment.
• What is retraining, give examples?

  To use new technology. Older staff may be more resistant and so may need to be persuaded.
• What is performance management?

  Is a formal and documented discussion between employee and their supervisor, setting new targets (SMART targets).