U4 AOS 2 Implementing change

• Leadership in change management

  It is the ability to positively influence and motivate employees towards achieving business objectives during a transformation.
• Management strategies to respond to KPIs:

  • Staff motivation
  • Staff training
  • Change in management styles
  • Change in management skills
  • redeployment of resources
  • Increased investment in technology
  • Improving quality in production
  • Cost cutting
  • Initiating lean production techniques
  • Innovation
  • Global sourcing of inputs
  • Overseas manufacture
  • Global outsourcing
• Official Corporate Culture

  Involves the shared views and values that a business aims to achieve, often outlined in a written format.
• Real Corporate Culture

  Is actual or prevailing the culture that exists within a business. (celebrations)
• Segre's Learning Organization:

  Is a business that facilitates the growth of its members and continuously transforms itself to changing environments.

  Includes 5 principles:

  • Systems thinking
  • Mental models
  • Shared vision
  • Personal mastery
  • Team Learning
• Low-risk strategies

  Are measured management approaches that gradually encourage employees to accept and participate in a business change.

  • Communication
  • Empowerment
  • Support
  • Incentives
• High-risk strategies:

  Are autocratic management approaches used to influence employees to quickly accept and follow a business change.

  • Manipulation
  • Threats  
• Shared Vision:

  This means that everyone in the business has a clear understanding of where the business is heading and why the business has a specific goal.
• Mental Models:

  This means that there is a culture of openness and a willingness to share information and ideas freely between staff.
• Personal Mastery:

  This means that employees are constantly looking at ways to improve themselves and master new skills.
• Team Learning:

  This means that workers learn better when they are interacting, engaging and learning from other employees.
• Systems Thinking:

  This involves looking at all aspects of an interconnected business, rather than just looking at specific problems in isolation.
• Lewin’s Three-step Change Model

  Is a process that can be used by a business to implement change successfully.
• Step 1: Unfreeze Step

  The unfreeze step involves moving a business to a state where stakeholders are prepared to undergo change.
• Step 2: Change step

  This is where the change is implemented and the business moves towards its desired state.
• Step 3: Refreeze Step:

  The refreeze step involves ensuring a change is sustained within a business for the long term
• Corporate social responsibility (CSR):

  Is the ethical conduct of a business beyond legal obligations, and the consideration of social, economic, and environmental impacts when making business decisions.