Become a Friendlier Person

• Don't criticize, condemn or complain
• Arouse in the other person an eager want
• Smile often
• Remember that a person's name is to that person the sweetest and most important sound in any language
• Be a good listener. Encourage others to talk about themselves
• Talk in terms of the other person's interests
• Make the other person feel important - and do it sincerely