Management skills

• Communication

  Communication involves the exchange of information between people; the sending and receiving of messages.

  Managers use communication skills when explaining a vision, outlining possible changes to the business, or simply letting staff know what is expected of them. As well as answering questions and listening to feedback
• Interpersonal skills

  Interpersonal skills are those skills needed to work and communicate with other people and understand their needs.

  • interpersonal skills include teamwork, verbal and written communication, non-verbal communication (body language/expression), dependability, responsibility and most importantly empathy. 
• Vision

  Vision is the clear shared sense of direction that allows people to attain a common goal.

  Some characteristics of a manager with visions include focused, flexible, aligned, inspirational, and well communicated. Also through the concept of trust between the employer and the employee, relationships are formed allowing to work towards a common goal
• Problem solving

  • Problem solving refers to a broad set of activities involved in searching for, identifying and then implementing a course of action to correct an unworkable situation. One of the most important skills of a manager is to develop the ability to decide which problem they should give the most attention to. 
• Decision making

  Decision making is the process of identifying the options available and then choosing a specific course of action to solve a specific problem.
• Strategic thinking

  Strategic thinking allows a manager to see the business as a whole and to take the broad, long-term view of the business (thinking ahead).

  • manager may then be able to visualise how work teams and individuals interrelate, understand the effect of any action on the business, gain insights into an uncertain future, see the business in context of events, and SWOT.
• Flexibility and adaptability to change

  Flexibility refers to the ability to be responsive to change and able to adjust to changing circumstances.

  Being proactive rather than reactive. uccessful managers are those who anticipate and adjust to changing circumstances
• Reconciling the conflicting interests of stakeholders

  • This refers to the manager's ability to have control over stakeholders who are groups and individuals who interact with the business and thus have a vested interest in its activities. 
  • All the stakeholders who interact with a business require something different; all place competing demands upon the business.