Legislation and Businesses

• What does the term 'consumer law' refer to?

  Government legislation designed to protect consumers from poor-quality products and poor business practices.
• What are the two main pieces of legislation that form the basis of consumer rights in the UK?

  The Consumer Rights Act (2015) and the Consumer Protection Act (1987).
• What significant change did the Consumer Rights Act (2015) introduce?

  It was the first consumer legislation to include digital products.
• What types of transactions does the Consumer Rights Act (2015) deal with?


  Transactions between a seller and a buyer.
• What are the main areas covered by the Consumer Rights Act (2015)?

  Products or services, returns, repairs and replacements, and delivery.
• What must goods be described as according to the Consumer Rights Act (2015)?

  Described accurately, fit for purpose, and of satisfactory quality.
• What does 'fit for purpose' mean in the context of consumer goods?

  Goods must do what they are designed to do.
• What does 'satisfactory quality' imply for goods sold as new?

  Goods should not be damaged or faulty when sold as new.
• What minimum standards must services meet according to the Consumer Rights Act (2015)?

  Services must be delivered with reasonable care and skill, binding information, in a reasonable time, and for a reasonable price.
• Under what circumstances can consumers return a product for a full refund?

  If the product is not as described, unfit for purpose, or not of satisfactory quality within 30 days of ownership.
• What happens if a fault develops within the first six months of ownership?

  It is presumed that the fault was present when the consumer took ownership, unless the business can prove otherwise.
• What is the consumer's responsibility after six months if a fault develops?

  The consumer must prove that the fault was present when they took ownership.
• What must a consumer do after 30 days if they want a repair or replacement?


  They must give the business one opportunity to repair or replace the goods.
• What can a consumer claim if a repair or replacement is unsuccessful?

  A refund or price reduction.
• What is the usual timeframe for delivery according to the Consumer Rights Act (2015)?


  Delivery should usually take place within 30 days.
• What happens if a business fails to deliver within the agreed timeframe?

  The consumer has the right to cancel the purchase and receive a full refund.
• What is the purpose of the Consumer Protection Act (1987)?

  To ensure that products are safe.
• Who is liable for damage caused by poor quality or defective products under the Consumer Protection Act (1987)?

  Businesses that produce the products are liable.
• Who is considered a producer under the Consumer Protection Act (1987)?


  An individual or company that puts their name or trademark on a product or imports it into the EU for sale.
• What right does the Consumer Protection Act (1987) give to individuals regarding defective products?

  It gives anybody the right to claim against the producer for any damage caused by a manufacturing defect.
• What does the term 'employment law' refer to?

  Any piece of government legislation designed to protect employees from exploitation
• How many areas of employment legislation form the basis of employee rights in the UK?

  Four areas
• What are the four areas of employment legislation in the UK?

  • Recruitment
  • Pay
  • Discrimination
  • Health and Safety
• What does the recruitment legislation outline?

  What employers can and cannot do when recruiting staff and their responsibilities after a job offer
• What is the purpose of the pay legislation in employment law?

  To ensure that the pay workers receive is above a set minimum level
• What does the discrimination legislation aim to achieve?

  To ensure that employers treat all people fairly
• What is the focus of health and safety legislation in employment law?

  To keep employees safe while they are at work
• What does the term 'employment law' refer to?

  Government legislation designed to protect employees from exploitation
• How many areas of employment legislation form the basis of employee rights in the UK?

  Four areas
• What are the four areas of employment legislation in the UK?

  • Recruitment
  • Pay
  • Discrimination
  • Health and Safety
• What does the recruitment legislation outline?

  What employers can and cannot do when recruiting staff and their responsibilities after a job offer
• What is the purpose of the pay legislation?

  To ensure that the pay workers receive is above a set minimum level
• What is the aim of the discrimination legislation?

  To ensure that employers treat all people fairly
• What does the health and safety legislation aim to achieve?

  To keep employees safe while they are at work
• How do the four areas of employment legislation interrelate in protecting employee rights?

  They collectively ensure fair treatment, adequate compensation, and a safe working environment
• What must employers ensure when recruiting new staff?

  Employers need to comply with relevant government legislation.
• What does the Equality Act (2010) require from employers during recruitment?

  Employers must treat people fairly and not discriminate in any way.
• Why can't a business advertise a vacancy as only being open to people under the age of 30?

  Because it would violate the Equality Act (2010) by discriminating based on age.
• What legislation must businesses comply with when collecting and using personal data during recruitment?

  The Data Protection Act (2018).
• What must candidates do regarding their personal information during the recruitment process?

  Candidates must give permission for their personal information to be used.