unit 3 key words

• What is an application form?


  A form which asks applicants for personal details, experience and skills
• What is an apprenticeship?


  A long-term development programme for workers to learn job skills through a mixture of on-and-off-the-job training and study
• What does authority refer to in a workplace?


  The power that one person has to make decisions and to control what other workers do
• What is accountability in a job context?

  The responsibility that a person has for a job, meaning they will take the blame for what goes wrong as well as the credit for what goes well
• What is an award scheme?

  A presentation of some kind to recognise somebody’s effort
• What is a bonus in the workplace?


  An additional payment to workers for achieving a target
• What does the chain of command refer to?


  The links in the levels of authority from those at the top with the most authority to those at the bottom with the least
• What is communication in a business context?

  The transmission of a message
• What is a contract of employment?


  A legal agreement between an employer and an employee
• What is customer service?


  The service given to customers, including service at the time of sale and after the sale
• What does CV stand for?

  Curriculum Vitae
• What is delegation in a workplace?


  The process of giving a manager authority to a subordinate to make decisions for which that manager is responsible
• What is development in the context of employment?


  Long term and is focused on the worker to help to realise their longer-term potential
• What is digital communication?


  The exchange of information electronically
• What is discrimination in the workplace?


  When one worker is treated differently from another for no acceptable reason
• What is an employment agency?


  An agency that has workers readily available for business hire, usually for a short period of time
• What is employment law?


  Designed to protect workers from employers who may treat them unfairly
• What is an employment tribunal?


  A panel that hears cases where employment laws may have been broken and which comes to a decision either in favour of the employer or employee
• What is external communication?


  Communication between people in an organisation and others outside that organisation
• What are external methods of recruitment?


  Include websites, newspapers, social media and specialist magazines
• What is external recruitment?


  When a job vacancy is filled by employing someone from outside the business
• What is feedback in communication?


  The response made by a person who receives a communication
• What is flexible working?

  The practice of people working partly at their place of work and partly elsewhere, perhaps at home or while they are mobile
• What is formal communication?


  Communication that uses the official channels of communication
• What are fringe benefits?


  Additional benefits that workers receive on top of their pay, including pensions, childcare vouchers, and subsidised canteen meals
• What is full-time working?

  When a person works 35 hours or more per week
• What are functions in a business context?


  Different types of work that need to be done in business including production, finance, and marketing
• What are group activities in recruitment?


  Usually designed to test how well an applicant works with others
• What is holiday entitlement?


  The amount of paid holiday that a worker can have in a year
• What is horizontal communication?


  Communication between people on the same level of the hierarchy in an organisation
• What are human resources?


  The workers employed by a business
• What is a human resources plan?


  A plan detailing workers a business needs, including how many, whether they will be full-time or part-time, the skills they should have, and when they will work
• What does identifying human resource needs involve?


  The activity of thinking about the purposes of human resources, and how many and what types of workers will be needed
• What is induction training?


  Training to introduce a new worker to the business, place of work, and their fellow workers as well as their jobs
• What is informal communication?


  Communication that is outside the official channels of communication
• What is internal communication?


  Communication between people employed in the same organisation
• What are internal methods of recruitment?


  Includes notice boards, word of mouth, company website, and emails to staff
• What is internal recruitment?


  When a job vacancy is filled by employing someone who is already an employee of the business
• What are interviews in the recruitment process?


  Sessions in which the people making the appointment ask questions of the applicants
• What is a job description?


  Lists the main duties, tasks, and responsibilities of a worker