L2-L3 | BARRIERS AND 7C'S

• BARRIERS TO COMMUNICATION

  • Aspects or conditions that interfere with effective exchange of ideas or thoughts
• PHYSICAL BARRIER

  • Distractive to our senses, maybe our sense of sight, hearing, or others 
• PHYSICAL BARRIER INCLUDES:

  • extraneous noise
  • unbearable weather
  • visual distractions
• MAIN TYPES OF NOISE:

  1. PHYSICAL NOISE - outside disturbance
  2. WRITTEN NOISE - bad handwriting
  3. VISUAL NOISE - late arrival of employees
• MORE TYPES OF PHYSICAL BARRIER

  1. improper time
  2. defects in medium of communication
  3. mechanical breakdown
• PSYCHOLOGICAL BARRIER

  • Can be described as the cause of distorted communication because of human psychology problems
• SEMANTIC BARRIER

  • also known as language barrier
  • study of meanings, signs, and symbols used for communication
  • anything related to the meaning of words distorts the message
• WHY DO WE HAVE SEMANTIC BARRIER:

  • limited vocabulary
  • foreign language
  • different interpretations of meaning
• HOMOPHONES

  • Same pronunciation, different meaning

  HOMOGRAPHS

  • Same spelling, different pronunciation

  HOMONYMS

  • Same pronunciation, same spelling
• LANGUAGE DIFFERENCE

  1. No clarity in speech
  2. using jargons
  3. not being specific
• CULTURAL BARRIER

  • CULTURE
  • One's country attributions, norms, and orientation
• CULTURAL BARRIER DIFFER IN:

  1. language
  2. concept of time
  3. concept of space
  4. values
  5. social relation
  6. gestures
• PHYSIOLOGICAL BARRIER

  • limitations of the human body
  • study of human body
• 7C'S OF COMMUNICATION

  1. completeness
  2. correctness
  3. conciseness
  4. courtesy
  5. concreteness
  6. clearness
  7. consideration
• COMPLETENESS

  • should include everything
  • answers the 5W and H questions
• CORRECTNESS

  • Content and mechanics (spelling, grammar, punctuation
  • Eliminates negative impact on audience
  • Adds credibility 
  • Ways to improve sentence:
  • Corrected grammatically
  • Revision 
• CONCISENESS

  • Less is more
  • Achieved by removing unnecessary, reluctant, or repetitive words, phrases, and sentences.
• COURTESY

  • Respect culture or preferences
  • Use of polite words and behaviors
  • Select gender-free terms
  • “Please”
• CLEARNESS

  • Focus on the objective or purpose
  • Uses simple and specific words to express ideas
• CONSIDERATION

  • Mood, race, lifestyle, education, status
  • Includes empathy; there’s an emotional level of understanding
• CONCRETENESS

  • Builds mental image
  • Use hands, gestures, and words to describe
• • Catharsis - the process of releasing, and thereby providing relief from, strong or repressed emotions.