Role of ICT in business

• databases - a computerised filing system which can be edited and manipulated by the user - has the ability to store large amounts of data on customers, staff etc
• cloud computing - this allows huge amounts of data to be stored in offsite servers or 'clouds' - this information can be retrieved at any time and is usually password protected
• spreadsheets - used for accounts, budgets and other financial information - it is programmed to carry out calculations
• networking - commercial connections and recruitment through websites like linkedIn
• company website - international/national brands can sell directly to customers - other features include LiveChat - reducing the need for physical stores
• Videoconferencing - a method of interactive telecommunications which allow two or more people to communicate using video and audio transmission
• electronic data interchange - EDI is a system which electronically links the computers of two different companies - allows standard documents such as orders and invoices to be sent without any human involvement
• online payment methods - PayPal create a safe online options for clients and consumers - international payments are also easier through IBAN banking
• Email - used to transfer information electronically - allows written communication to become much faster - records of communications are also kept
• CAD - designs can now be done virtually and tailored to consumers specific needs