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• What is the definition of quality?

  The totality of features and characteristics of a product or service that satisfy needs.
• How does quality relate to customer demand?

  Quality defines a product's ability to consistently meet or exceed customer demand.
• What does performance refer to in the context of quality?

  Performance refers to the functionality of the product as desired by the customer.
• What does conformance mean in quality assessment?

  Conformance means how well a product corresponds to its specifications.
• What is reliability in terms of quality?

  Reliability is the ability of an item to perform a required function under stated conditions for a period of time.
• How is durability defined in quality terms?

  Durability refers to the useful technical life or longevity of performance of the product.
• What are innovative features in a product?

  Innovative features are extra useful characteristics beyond the primary ones.
• Why is service after sale important in quality?

  Service after sale is now considered part of the product due to increased focus on customer satisfaction.
• What does maintainability/serviceability refer to?

  Maintainability/serviceability refers to the importance of maintenance and servicing of engineering products.
• What is the significance of ease of use in quality?

  Ease of use has become a major aspect of quality as customers prefer products that are not complex to use.
• Why are aesthetics important in product quality?

  Aesthetics are of utmost importance to customers, especially for consumer goods.
• What other aspects are considered part of quality today?

  Safety, health issues, and other factors are now considered part of quality.
• Who are the ultimate users of quality?

  Customers are the ultimate users or beneficiaries of quality.
• What role do processes play in quality management?

  Processes transform inputs into quality outputs and need to be controlled for quality assurance.
• How are employees viewed in modern quality management?

  Employees are considered internal customers who need to be satisfied to deliver quality products.
• What is the role of suppliers in quality management?

  Suppliers play a crucial role in delivering quality goods, as poor materials affect overall quality.
• What are some consequences of poor quality?

  Consequences include lower productivity, loss of material, loss of business, and liability issues.
• How is quality control defined?

  Quality control is the checking, verification, and regulation of the degree of excellence of an attribute.
• What is the focus of Quality Assurance (QA)?

  Quality Assurance focuses on preventing defects in processes and products.
• How does Quality Assurance differ from Quality Control?

  Quality Assurance is proactive and preventive, while Quality Control identifies defects after product development.
• What are the key differences between Quality Assurance (QA) and Quality Control (QC)?

  • QA: Focuses on preventing defects, improving processes.
  • QC: Identifies and improves defects in products.
  • QA is proactive; QC is reactive.
  • QA involves everyone; QC is specific to a testing team.
• Does Quality Assurance remove the need for Quality Control? Why or why not?


  No, because QA focuses on prevention while QC identifies defects that may still occur.