Cisco Net Academy

• What is the nature of the Security Policy document?

  It is constantly evolving.
• Why does the Security Policy document evolve?

  To react to changes in threats and vulnerabilities
• What does the Security Policy help the IT team understand?

  What they must do to keep the network secure
• What do Standard Operating Procedures (SOPs) define?


  Step-by-step actions for compliance
• When are SOPs followed?

  When replacing devices or onboarding employees
• What do guidelines cover?

  Areas without defined SOPs
• What should users do when they encounter a problem?

  Contact the help desk for support
• How does the help desk assist users?

  By following defined SOPs and guidelines
• What system does the help desk use to manage troubleshooting?

  A ticketing system
• What are the first three steps in the troubleshooting life cycle?

  1. Define Problem
  2. Gather Information
  3. Analyze Information
• What is the final step after analyzing information in troubleshooting?

  Solve the problem and document the solution
• What is proposed after analyzing information?


  A hypothesis
• What does SOP stand for?


  Standard Operating System
• What is the purpose of beep codes in BIOS?

  Indicate hardware failures through beep sequences
• What should you do when you hear multiple beeps during POST?

  Document the beep code and research it
• How can you determine if a device is not detected in BIOS?

  Check BIOS settings against motherboard documentation
• What information does the Event Viewer record about problems?

  Details like problem type, time, and severity
• What are the key details recorded by the Event Viewer?

  • What problem occurred
  • Date and time of the problem
  • Severity of the problem
  • Source of the problem
  • Event ID number
  • User logged in during the problem
• Why might you need to research further after viewing an error in the Event Viewer?

  To determine a solution for the problem
• What does a single beep during POST indicate?

  The system is booting properly
• What should you do if the computer boots but stops after POST?

  Investigate the BIOS settings for issues
• What is the function of the Device Manager?

  Manage hardware devices on the computer
• What does the Task Manager do?

  Displays running applications and processes
• What is the purpose of the Diagnostic Tool?

  Identify and troubleshoot system issues
• What is the significance of the Event ID number in the Event Viewer?

  It uniquely identifies the specific problem
• How can you access the Event Viewer on a Windows computer?

  Through the console tree in Administrative Tools
• How does the information in the Event Viewer assist in troubleshooting?

  It provides detailed context for errors
• What does the Device Manager display?

  All devices configured on a computer
• What does a yellow triangle with an exclamation point indicate in Device Manager?

  The device is in a problem state
• What does a red X mean in Device Manager?

  The device is disabled or removed
• What does an arrow pointing down indicate in Device Manager?

  The device has been disabled
• What does a yellow question mark signify in Device Manager?

  The system does not know which driver to install
• What does the Task Manager display?

  Applications and background processes running
• What can you do with the Task Manager?

  Close applications that have stopped responding
• What performance metrics can you monitor using Task Manager?

  CPU and virtual memory performance
• What information can you view about network connections in Task Manager?

  Information about the network connections
• What is indicated by the CPU usage percentage in Task Manager?

  The current load on the CPU
• What does the memory usage percentage indicate in Task Manager?

  The current load on the memory
• What does the Disk usage percentage show in Task Manager?

  The current load on the disk
• What does the GPU usage percentage indicate in Task Manager?

  The current load on the GPU