The impact of Poor Customer Service

• Dissatisfied customers - if customers are unhappy about the products or services being provided they will not return and will tell others of their dissatisfaction
• Loss of customers - dissatisfied customers will look for products or services elsewhere
• Bad publicity - dissatisfied customers will talk, and leave bad reviews
• Demotivated employees - employees who do not receive appropriate customer service training may make mistakes and lead to stress
• Higher staff turnover - unhappy employees will leave to work elsewhere
• Increased costs - the costs of recruiting and training new staff will be high
• Poor competitive edge - customers will be more likely to choose a competitor as they are performing more effectively