niks

• Quality Management Principles depend on the satisfaction of customers and their needs.
• Organization success depends on understanding and meeting customer needs and expectations.
• Customer satisfaction is measured and acted on the results.
• Systematic management of customer relationships is a key principle.
• A balanced approach between satisfying customer and other interested parties is a principle.
• Leadership at all levels is a key principle.
• Leadership ensures that the objectives of the organization are linked to customer needs and expectations.
• Inspiring, encouraging, and recognizing improvements and achievements by suppliers is a principle of mutually beneficial supplier relationships.
• Actions you can take include establishing relationships that balance short-term gains with long-term consideration, pooling of expertise and resources with partners, identifying and selecting key suppliers, clear and open communication, sharing information and future plans, and establishing joint development and improvement activities.
• An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.
• Communicating customer needs and expectations throughout the organization is a key principle.
• Measuring customer satisfaction and acting on the results is a key principle.
• Researching and understanding customer needs and expectations is a key principle.
• Ensuring a balanced approach between satisfying customer and other interested parties is a principle.
• Considering the needs of all interested parties including customers, owners, employees, suppliers, financiers, local communities, and society as a whole is a principle.
• Establishing a clear vision of the organization's future is a key principle.
• Setting challenging goals and targets is a key principle.
• Creating and sustaining shared values, fairness and ethical role models at all levels of the organization is a key principle.
• Establishing trust and eliminating fear is a key principle.
• Providing people with required resources, training and freedom to act with responsibility and accountability is a key principle.
• Inspiring, encouraging, and recognizing people's contribution is a key principle.
• A desired result is achieved more efficiently when activities and related resources are managed as a process.
• Identifying, understanding, and managing interrelated process as a system contributes to the organization's effectiveness and efficiency in achieving its objectives.
• Employing a consistent organization-wide approach to continual improvement of the organization's performance, providing people with training in the methods and tools of continual improvement, making continual improvement of products, processes, and system an objective for every individual in the organization, establishing goals to guide, and measures to track, continual improvement, and recognizing and acknowledging improvements are actions you can take.
• Continual improvement of the organization's overall should be a permanent objective of the organization.
• Structuring a system to achieve the organization's objectives in the most effective and efficient way, understanding the interdependencies between the process of the system, structured approaches that harmonize and integrate processes, providing a better understanding of the roles and responsibilities necessary for achieving common objectives and thereby reducing cross-functional barriers, understanding organizational capabilities and establishing resource constraints prior to action, and targeting and defining how specific activities within a system should operate are actions you can take.
• Systematically defining the activities necessary to obtain a desired result, establishing clear responsibility and accountability for managing key activities, analyzing and measuring the capability of key activities, identifying the interfaces of key activities within and between the functions of the organization, focusing on the factors such as resources, methods, and materials that will improve key activities of the organization, and evaluating risk, consequence, and impacts of activities on customers, suppliers, and other interested parties are actions you can take.
• Effective decisions are based on the analysis of data and information.
• Ensuring that data and information are sufficiently accurate and reliable, making data accessible to those who need it, analyzing data and information using valid methods, and making decisions and taking action based on factual analysis, balanced with experience and intuition are actions you can take.