Uncertainty because the future cannot be predicted
Reward
The benefit that comes from taking a financial decision
Transparent
It must be clear and not hide anything from the customer e.g. any penalties need to be obvious on early repayment or withdrawal
Timely
Information must be available when the customer needs it
Someone who wants high rewards
Must accept a higher risk of loss
Someone who wants to avoid risk
Must accept a lower return
Sufficient
The information should be enough so that the customer has a clear idea of what a product will do for them. But there is no need to give them too much technical information
Financial plan
Used to achieve set objectives
Needs
Essential, 'must have items'
Interest rates
The reward earned on savings
Financial planning
Arranging finances to fit expenditure to income, plan for the future, and achieve wants and aspirations in the medium and long term
Key features of information and advice
Accurate
Up to date
Transparent
Timely
Sufficient
Low interest rates are an incentive for some savers to choose riskier products to earn a higher return
Financial budgets
Forecasts, but the actual outcome can be very different from the forecast due to the impact of unforeseen influences
Wants
Optional, 'nice to have' items that are desirable but not essential. People cannot fulfil their wants until their needs have been met.
Most people have an outline knowledge and understanding of financial products and how to prepare a financial plan, so they need help and advice
Financial plans
Must have some built-in flexibility to deal with unforeseen events and changes in personal circumstances
Flexibility in financial planning
1. Life does not always work out as expected
2. It is not possible to draw up a separate budget for every possible combination of events
3. Some flexibility needs to be brought into every financial plan
People need to be able to distinguish between good, sound advice and information that is biased and driven by the need for an organisation to sell its products
Aspirations
Hopes for the future. They are the items or experiences that people wish to have in the medium and long term future.
Unfavourable events
Divorce
Redundancy
Illness
Being flexible
Being willing and able to change priorities
Ways of allowing for flexibility
Savings
Anticipating events
Reasons people need financial advice
Buying a financial product, to help make an informed choice
During the period they are using the product, as circumstances may change
'What if' calculation
A function of a spreadsheet where the user can change one variable to see the effect on the final results
Changes in interest rates
Impact on borrowing repayments and savings goals
Making a bad financial choice can have unfortunate consequences, especially for medium and longer term products like savings and mortgages
Changes in interest rates can be a problem for anyone repaying a loan with a variable rate of interest
If interest rates increase, mortgage repayments will increase
Inflation
The rate at which prices increase
If people's incomes rise more slowly than prices, they will suffer a fall in their standard of living
Inflation is a special problem for people on fixed incomes, such as retired people living off an annuity
People should factor inflation into their financial plans, assuming an average rate of 2-3% and increasing income and expenditure by this amount each year
Information sources
Sources of information that influence financial choices
Exchange rates
The price of one currency in terms of another
Changes in exchange rates will affect the cost of foreign holidays
Types of benefits
Job Seekers Allowance (JSA)
Universal Credit
Personal Independence Payments (PIP)
Purposes of financial planning
Achieve long term objectives
Finance life events
Changes in government social security policy create great uncertainty for people who rely on benefits