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5. Operations Management
5.2 Quality Management
5.2.4 Quality Circles
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Quality circles are small groups of employees who meet regularly to identify, analyze, and solve work-related
problems
Quality circles
improve quality and productivity.
Quality circles enhance employee morale and
engagement
The time commitment required is a disadvantage of
quality circles
.
Steps in the typical process of a quality circle
1️⃣ Problem identification
2️⃣ Analysis of root causes
3️⃣ Solution development
4️⃣ Implementation and monitoring
Dependence on strong
leadership
is a disadvantage of quality circles.
Potential resistance to change is a disadvantage of
quality circles
.
Quality circles involve small groups of employees from the same work
area
Steps in the problem-solving process of quality circles
1️⃣ Problem identification
2️⃣ Root cause analysis
3️⃣ Solution development
4️⃣ Implementation and monitoring
Quality circles aim to improve
quality
and boost productivity.
Quality circles improve employee morale and problem-solving
skills
What are Quality Circles?
Small employee groups
The objectives of Quality Circles include improving quality, boosting productivity, and enhancing employee
morale
Steps in the Quality Circle process
1️⃣ Problem identification
2️⃣ Analysis of root causes
3️⃣ Solution development
4️⃣ Implementation and monitoring
One disadvantage of Quality Circles is the time
commitment
required.
Match the advantage of Quality Circles with its description:
Improved quality ↔️ Fewer defects and errors
Cost savings ↔️ Reduced production costs
Enhanced morale ↔️ Higher job satisfaction
What type of groups are Quality Circles composed of?
Small groups
Quality Circles hold regular meetings to discuss issues and generate
ideas
One objective of Quality Circles is to improve quality by resolving
defects
.
How do Quality Circles improve quality and productivity?
By solving work-related problems
Quality Circles enhance employee morale and engagement when their ideas are
valued
Order the challenges of Quality Circles based on their impact:
1️⃣ Time commitment
2️⃣ Potential resistance
3️⃣ Strong leadership needed
4️⃣ Training requirements
5️⃣ Resource intensive
What is the primary objective of Quality Circles?
Improve quality
Time commitment is a disadvantage of
Quality Circles
.
What are the objectives of Quality Circles related to productivity?
Boost productivity
Quality Circles enhance employee morale by involving them in problem-solving and
decision
-making.
What are the key advantages of Quality Circles?
Improved quality and productivity
Match the quality management technique with its problem-solving approach:
Quality Circles ↔️ Collaborative, data-driven
Six Sigma ↔️ Structured, statistical analysis
Lean Management ↔️ Streamlining processes, eliminating waste
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