Week 3

Created by

Suatin John

Cards (5)

Vocabulary words encountered in the lesson:
End of the day: hotel's agreed operating policy on cut-off time for the night audit
Guest folio: guest ledger where all accounts receivable of the registered guest are accounted
Night audit: reviewing all front office records of the hotel for accuracy and completeness during late nighttime or early morning hours
Point-of-sale: time and place where all hotel transactions are completed; where the guest pays bills for goods and services
Receipt: printed evidence of the customer's transaction and charges from the business establishment
Night audit is mandatory for hotels of all sizes, categories, and services, typically done between late evening and early morning after the business day closes
Main steps in the night audit process:
Complete outstanding postings
Reconcile room status discrepancies
Verify room rates
Balance all departmental accounts
Verify no-show reservations
Post room rates and taxes
Prepare required reports
Prepare cash receipts for deposit
Clear or back up the system
Distribute reports
Steps to prepare for the End of Day:
Sort duplicate copies of restaurant checks according to room number
Print payments made and tally with corresponding payments for the day
Tick mark invoices generated for the day on the 'Payment report'
Reconcile bills to company settlement and attach corresponding documents
Operating Modes:
1. Non-automated system:
Uses handwritten forms for front office recordkeeping
Includes daily and supplementary transcripts, guest and non-guest folios, front office cash sheets, and audit recapitulation sheets
2. Semi-automated system:
Uses both handwritten and machine-produced forms
Ensures audit of accounts through mechanical or electronic posting machines
Key form: D Card
3. Fully-automated system:
Computer-based system that eliminates handwritten and machine-produced forms
Interfaces with point-of-sale terminals, call accounting systems, and other revenue centers for automatic postings