Lesson 1

• The word communication has been derived from the Latin word ― communis , which means common.
• Communication refers to the sharing of ideas, facts, opinions, information and understanding.
• Communication is the transfer or transmission of some information and understanding from one person to another.
• Communication can be defined as process of transmitting information, thoughts, opinions, messages, facts, ideas or emotions and understanding from one person, place or things to another person, place or thing.
• Sender – It is the person who intends to make contact with the objective of passing the message to other persons.
• Message – This is the subject matter of the communication which is intended to be passed to the receiver from the sender.
• Encoding – The process of converting the message into communication symbols.
• Channel – Message encoded into symbols are transmitted by the sender through a channel.
• Receiver – The person or group to whom the message is directed.
• Decoding – The receiver translates the words and symbols used in the message into idea and interprets it to obtain its meaning.
• Feedback – It is the way of judging the effectiveness of the message.
• Verbal communication refers to the form of communication in which message is transmitted verbally.
• In verbal communication, communication is done by word of mouth and a piece of writing.
• In verbal communication remember the acronym “KISS” (keep it short and simple).
• In oral communication, Spoken words are used.
• In oral communication, communication is influence by pitch, volume, speed and clarity of speaking.
• Oral communication brings quick feedback.
• In a face-to-face conversation, by reading facial expression and body language one can guess whether he/she should trust what‘s being said or not.
• In face-to-face discussion, user is unable to deeply think about what he is delivering, so this can be counted as a fault.
• In written communication, written signs or symbols are used to communicate.
• Written Communication is most common form of communication being used in business.
• In written communication, messages can be edited and revised.
• Written communication provide record and backup.
• In written communication, a written message enables receiver to fully understand it and send appropriate feedback.
• Written communication doesn‘t bring instant feedback. It take more time in composing a written message as compared to word-of-mouth and number of people struggles for writing ability.
• Nonverbal communication is the sending or receiving of wordless messages. Such as gesture, body language, posture, tone of voice or facial expressions, is called nonverbal communication.
• Nonverbal communication is all about the body language of speaker.
• Appearance

  Speaker – clothing, hairstyle, neatness, use of cosmetics

  Surrounding – room size, lighting, decorations, furnishings
• Body Language

  facial expressions, gestures, postures
• Sounds

  Voice Tone, Volume, Speech rate
• Intrapersonal Communication is communication that occurs in your own mind. It is the basis of your feelings, biases, prejudices, and beliefs.
• Interpersonal communication is the communication between two people but can involve more in informal conversations.
• Small Group communication is communication within formal or informal groups or teams. It is group interaction that results in decision making, problem solving and discussion within an organization.
• One-to-group communication involves a speaker who seeks to inform, persuade or motivate an audience.
• Mass communication is the electronic or print transmission of messages to the general public.
• Outlets called mass media include things like radio, television, film, and printed materials designed to reach large audiences.
• How to Overcome Barriers of Communication:

  -Taking the receiver more seriously

  -Sending a crystal clear message

  -Delivering messages skilfully

  -Focusing on the receiver

  -Using multiple channels to communicate instead of relying on one channel

  -Ensuring appropriate feedback

  -Be aware of your own state of mind/emotions/attitude
• The information function serves to provide knowledge to the individuals need for guidance in their actions. It also fulfills worker‘s desires for awareness of things that affect them.
• The command and instructive functions serve to make the employee aware of his obligations to the formal organization and to provide him with additional guidance on how to perform his duties adequately.
• The influence and persuasion function (also known as motivational function) encourages the appropriate individual to perform or to exhibit a certain behaviour. Messages communicated are used to convince individuals that their actions can be personally or organizationally beneficial.