7.2

• Leadership is the ability to influence others to reach a goal
• Theory X managers believe that employees dislike work and need close supervision in order to get their work done
• Theory Y managers believe that employees like to work and do not need close supervision to get their work done
• autocratic leadership style describes a leader who maintains all of the power within a team
• Democratic leadership style is one in which the leader shares decision-making with the group.
• Laissez-faire leadership style is a hands-off approach to leadership.
• skill is something a person does well.
• SMART goal is one that is specific, measurable, attainable, realistic, and timely
• Specific. A goal should be specific and straightforward.
• Measurable. Progress toward a goal should be measurable
• Attainable. A goal needs to be attainable
• Realistic. A goal must be realistic.
• Timely. A goal should have a starting point and an ending point.
• Time management is the practice of organizing time and work tasks to increase personal efficiency.
• Personal information management (PIM) is a system used to acquire, organize, maintain, retrieve, and use information.
• Interpersonal skills are skills that help people communicate and work well with each other.
• Critical-thinking skills are the ability to analyze a situation, interpret information, and make reasonable decisions
• Verbal skills are the ability to communicate effectively using spoken or written words.
• Nonverbal skills are the ability to communicate effectively using body language, eye contact, personal space, behavior, and attitude
• Listening skills are the ability to hear what a person says and understand what is being said
• Collaboration skills are skills that enable individuals to work with others to achieve a common goal
• compromise is to give up an individual idea, or part of an idea, so that the group can come to a solution.
• team is a group of two or more people working together to achieve a common goal.
• The terms team and group are used interchangeably.
• Teamwork is the cooperative efforts by individual team members to achieve a goal
• Parliamentary procedure is a process for holding meetings so that they are orderly and democratic
• Group dynamics are the interacting forces within a group. The forces include attitudes, behaviors, and personalities of all team members
• Passive behavior is accepting the things that happen without trying to change them
• Aggressive behavior is expressing individual needs with little interest in or respect to the needs of others
• Assertive behavior is expressing personal opinions while showing respect for others
• Conflict management is the process of recognizing and resolving team disputes in a balanced and effective way.
• Conflict-resolution skills are the skills required to resolve a situation that could lead to hostile behavior, such as shouting or fighting.
• Brainstorming is discussion within a group where individuals generate as many ideas as possible within a set amount of time.
• Negotiation is when individuals involved in a conflict come together to discuss a compromise.
• Mediation is a process in which a neutral person meets with each side of a negotiation in an attempt to find a solution that both sides will accep
• A mediator is a neutral person who helps the parties involved in the conflict to resolve their dispute and reach an agreement.